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Toyota and Lexus Lead Sudden-Acceleration Complaints: Consumer Reports

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    One 2008 Toyota Tacoma complaint from the NHTSA database said: "While entering an on-ramp, the (2008 Tacoma) truck accelerated on its own, going out of control, crashing sideways into a guard rail." | December 08, 2009

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Toyota and Lexus Lead Sudden-Acceleration Complaints: Consumer Reports

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    YONKERS, New York — Toyota and Lexus models for 2008 account for more than 40 percent of sudden acceleration complaints filed by consumers with the federal government, a new study released on Monday by Consumer Reports said.

    "Toyota racked up more unintended-acceleration complaints than Chrysler, GM, Honda and Nissan combined," said the report, which analyzed National Highway Traffic Safety Administration safety complaints for the 2008 model year.

    The report also noted that "Ford stood out with a significant number of related complaints."

    "Both [Toyota and Ford] had a disproportionate number of occurrences for their market share, though the statistical likelihood of experiencing such an event is low," said the consumer watchdog.

    Consumer Reports looked at 5,916 reports on 2008-model-year vehicles in the study. It identified 166 cases in which the complaint described "sustained unintended acceleration." Some of these incidents prompted a massive recall of several Toyota and Lexus vehicles to fix a sudden-acceleration issue involving floor mats trapping accelerator pedals. The recall is expected to begin in January.

    Consumer Reports said its study also found sudden acceleration complaints in the Ford F-150. "With 36 complaints, Ford was the only other manufacturer with a disproportionately high number of reported cases," it said. "Some consumers' personal accounts indicate that the pedal arrangement in the popular F-150 pickup makes it too easy to hit the brake and accelerator at the same time, although there are other detailed sudden-acceleration events that are not readily explained."

    Consumer Reports is calling for the introduction of "smart-throttle technology" on all vehicles, which would allow the driver to regain control of the vehicle in unintended-acceleration events. In the meantime, it underscores that "putting a car in neutral might save your life" in such a scenario.

    Inside Line says: A new study by Consumer Reports shines a light on a significant problem for Toyota and Ford. — Anita Lienert, Correspondent

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    jokur13 says:

    01:14 AM, 12/19/2009

    toyotas r now relying on a computer control throttle systems unlike a cable system for a car real problems is that the computer has glitches in them and toyota knows all about it but refuse to believe that its that n just blame the floormats and the gas pedal r u serious toyota come on u know what the problem is and its time for you to fess up to ur misteak k who knows whats up with toyota now but i always knew n told my friends when toyota gets to #1 they will fall from that spot real fast just wait n see

    bertha06 says:

    12:44 AM, 12/14/2009

    I can tell that this hasn't actually happened to any of you.  It did happen to me in a 2006 Toyota Sienna, and I wonder why the Siennas aren't on the recall list. I can tell you from experience, it is not the floor mats, and it is not from hitting the brake and gas pedals at the same time. Something else is wrong with those cars, and I believe Toyota is covering up the real problem.  In the meantime, people are getting injured and killed because of it.  I reported what happened to me right after the accident, to both Toyota and the NHTSA.  My vehicle accelerated out of control and I wound up hitting a concrete wall.  I feel lucky to be alive.  The vehicle was a total loss.  Toyota sent an inspector to inspect the vehicle, of course they said nothing wrong with it.  It was equipped with an event data recorder, like a black box on an airplane, but of course they didn't access that information.  I had never heard of this acceleration problem before it happened to me,  I wish I had, Maybe I would have reacted differently, but when you are in a panic and there is a car in front of you that you don't want to hit, you just can't think of everything in the few seconds that you have to react.Anyway, it's much easier to be a Monday morning quarterback on something like this.  You are all lucky you have a heads-up if it ever happens to you.  

    phoenixc says:

    11:38 AM, 12/09/2009

    Hey there, just so you know sudden acceleration happens to all brands, - I researched this for a law class, and reviewed case history for Federal Motor Vehicle Safety Standards (FMVSS) - the largest single payout was to a widow who lost her husband when their Buick suddenly accelerated, causing the car to go out of control, and where braking was not enough to slow the car down, causing her husband to be killed.

    What people don't realize is that sudden acceleration is hard to reproduce in a lab, which is why the 'shift lock' was introduced on automatic transmission car. The shift lock requires you to depress the brake pedal before the car can be engaged in drive. Much like the replacement of floor mats (rolls-eyes) and a shorter pedal (really!?) the cause of sudden acceleration is rooted in the throttle system; (i.e. it could be a poorly designed TPS or Throttle Position Sensor.) Even though this is rooted in an engineering challenge, no manufacturer is going to come out and say, "Hey! Our cars may suddenly accelerate and kill you!" This is a risky position for Toyota, or any manufacturer to be in, as the long-term effects (and mounting complaints) will diminish the brand over time.

    I own a 2006 Ford F-150 and have never felt the pedals to be too large, perhaps the person is simply wearing big shoes! What I do know is the number of cases of just the Toyota Prius suddenly accelerating is alarming. My thought is that with so many techno-bits on-board, be a hybrid or otherwise, there is bound to be electrical engineering errors.

    As Toyota has grown in volume, so has the visibility of these 'ghosts in the machine' than leave every engineer scratching their head. These big challenges are why any manufacturer will gladly do a song and dance about floor mats to avoid making any big, costly, changes to technical mistakes -for now, this is all about PR and damage control.

    fbo says:

    05:39 AM, 12/09/2009

    Funny, because since General Motors became GOVERNMENT MOTORS, All of the sudden there are all these claims against Toyo, and Ford. I wonder if thats because, Government has 60% stake in GM, Hmmmm.

    dg0472 says:

    12:07 PM, 12/08/2009

    For what you're saying to be correct lazy people only drive F-150's. Is that what you're claiming?

    chicagotex says:

    11:56 AM, 12/08/2009

    I'm actually with moron101 on this one.

    This sort of thing seems to primarily be a problem with people who are too lazy to actually fully move their feet from one pedal to the next, instead keeping their heel in place and tilting the rest of the foot one way or another.

    I did that when I was a brand new driver at 16 until I realized what piss-poor form it was and how it minimized my ability to precisely control either pedal.

    But hey, I guess when you've got to have a three burritos in your lap, your cell phone in one hand, and a cheeseburger in the other, you can't risk upsetting the balance by moving your foot that scant couple inches right or left to positively hit either pedal...

    Surely the automakers should've known...! *rolleyes*

    colorado1974 says:

    11:40 AM, 12/08/2009

    Let's see if Toyota can claim another 4 million unit recall.  Talk about a long and continued fall from grace.  

    dg0472 says:

    09:57 AM, 12/08/2009

    Please, it's Ford's job to get the pedal placement right. There are MILLIONS of cars out there and the complaints NHTSA is getting about the problem of pedal spacing are heavily on the F-150. Not even other Fords. The automakes should know how to properly space pedals by now to minimize the chance of hitting both pedals. That Ford somehow missed this is not the driver's fault, assuming they weren't the ones who bought the vehicle without a thorough test drive.

    moron101 says:

    09:45 AM, 12/08/2009

    One complainant cited: "This Ford...truck has the widest gas...pedal I have ever seen and as a result, my right foot continues to press...on it, even after I have started applying the brake pedal..."

    There's only one cure for the klutz: Stop driving immediately!

    What is wrong people?! Are you going to blame the jeans manufacturer for making your pants too tight because you ate too much at Thanksgiving? ;-)

    Take some responsibility people! Your own inadequacies are not negligences of others.

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