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Long-Term Test: 2003 Mitsubishi Outlander

Road Test

Long-Term Test: 2003 Mitsubishi Outlander

Introduction

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    Oh, God, another SUV in the Edmunds.com long-term fleet! Did we fool you? Perhaps you thought we wanted to live out our days in Miatas and BMWs? Hardly. Give us a tall-riding vehicle and we'll be sure to leave the roadster in the garage. All right, we'll just sweep this half-witted attempt at sarcasm out of the way and get on with the introductions here. We still like sports cars. But we can't ignore the fact that people are buying SUVs, especially crossover SUVs. What's a "crossover SUV"? A vehicle that looks something like a truck but handles more like a car, while keeping a cargo bay in back for weekend trips to nurseries (the ones that sell plants) and discount superstores. This month, we say good-bye to our first long-term crossover, a 2001 Mazda Tribute, and in a sort of observance of this occasion, we've added a 2003 Mitsubishi Outlander to our fleet — as a playmate for our '03 Subaru Forester.

    Based on Mitsubishi's Lancer platform (yes, the same one that will spawn the high-performance Evolution VIII in January 2003), the Outlander mini-ute is to the Forester what the Evo will be to the WRX. Well, in a loose sense, as tempers don't heat up with the same intensity among naturally aspirated grocery-getters. Other key competitors include the Honda CR-V and Toyota RAV4. You can expand the list to include such vehicles as the Hyundai Santa Fe, Saturn Vue and the Tribute (and Escape), but the Outlander doesn't join these guys in offering an optional V6 engine.

    Instead, the Mitsu is more about economy. Its standard LEV-compliant 2.4-liter inline four-cylinder engine generates 140 horsepower at 5,000 rpm and 157 pound-feet of torque at 2,500 rpm. Mitsubishi, a company that deals in smaller volumes in the U.S. than Honda or Toyota, won't be offering its new sport-ute with a manual transmission (a tough sell to buyers who want an easy-to-drive urban runabout), so all Outlanders come with a four-speed automatic. This tranny does have an automanual gate, which gives the driver some control over shift points when desired. Fuel economy is rated at 21 mpg in the city and 26 on the highway for front-wheel-drive (2WD, that is) models and 20/25 for all-wheel-drive models.

    We recently conducted a full road test of a front-drive Outlander. We were impressed by our test vehicle's classy, ergonomically sound cabin ensemble; ample pep for city driving (not surprising since peak torque comes together at such a low rpm); stable handling; and quiet, comfortable ride.

    At the same time, we had to acknowledge that the Mitsu faces a tough battle against the CR-V, Forester and RAV4 (not to mention the V6-equipped mini-utes). Among the weaknesses we cited were mediocre high-speed passing ability, long stopping distances during instrumented testing (our tester didn't have ABS and wasn't terribly amenable to threshold braking) and somewhat limited cargo capacity (four cubic feet less than the Forester's maximum, eight less than the RAV4's and 12 less than the CR-V's). Gas mileage could also be an issue, as the all-wheel-drive Outlander (20/25) is a bit off the pace set by the RAV4, rated at 23/27 in four-wheel-drive form. The CR-V (22/26) and Forester (21/26) fall in line behind it. While none of these deficiencies represents a serious flaw, none are helpful to a latecomer trying to distinguish itself.

    However, as we've found in the past, impressions formed over the course of a week are apt to change when you live with a vehicle day in, day out over the course of a year. Such could very well be the case for the all-wheel-drive Outlander XLS that now resides with us. "XLS" means loaded in Outlander terms. Certainly, the base LS model is well equipped with 16-inch wheels, air conditioning, cruise, a CD player and power windows, mirrors and locks, but the XLS is your ticket to even better living. Equipment upgrades include alloy wheels, a rear spoiler, keyless entry, attractive white-faced gauges and nicer cloth upholstery.

    More importantly, only the XLS is eligible for ABS ($500), which our long-term vehicle has. Other options exclusive to this trim level include the Luxury Package ($1,450), which supplies side airbags, leather upholstery and seat heaters, among other goodies, and the Sun and Sound Package, which provides an upgraded 210-watt Mitsubishi/Infinity sound system and a sunroof. You might remember that the Outlander in our earlier road test was equipped with an in-dash CD changer, but unfortunately, that's a dealer-installed item our long-termer does not have. Still, options pushed the MSRP well over 24 grand, which is a lot less than our fully loaded Forester's ($28,525), but more than a CR-V EX ($22,860), which doesn't have leather but does come with a six-disc changer.

    Already we've put almost 3,000 miles on our new acquisition. Many of these were logged by Road Test Editor Erin Riches, who used the Outlander for her 66-mile daily round-trip commute. Later in the month, the Outlander transported the entire editorial staff to Las Vegas to attend driving school and to cover the annual SEMA aftermarket equipment show.

    Erin has never been particularly fond of mini SUVs. Chiefly annoying to her are the increased fuel consumption and reduced handling acuity caused by their taller ride height. And the possibility that driving one of these vehicles could confer a much needed dose of style upon her hasn't proven persuasive, either. That said, her month in the Outlander was rather pleasant — it turns out that the Mitsu is quite the commuter vehicle. Here's a peek at her logbook:

    "The Outlander has ample power for easy around-town driving and has few problems merging onto freeways in crowded urban areas where traffic is moving along at 50-60 mph. However, in less densely populated suburban areas where the pace of traffic is around 70, it doesn't do as well, as the engine loses steam at higher rpm. Flooring it is definitely less effective than gradually laying into the throttle, as its best power resides lower on the tach. Engine noise only becomes bothersome at full throttle.

    "The handling is less inspiring than I thought it would be. Yes, the Outlander has a nice, smooth ride for commuting, and, no, it never does anything unexpected when cornering, but I had hoped it would be more like the Forester (since both are based on a sporty small car platform) or the Tribute. As it is, the steering has a fluid feel, but doesn't provide much road information to the driver. Weighting is OK, but there is too much boost above 45 mph. Finally, I noted considerable body roll around turns — it's hard to keep groceries and other bags from flying around the cabin.

    "Braking ability is decent, and during normal light applications, there's nothing unusual about the brake pedal feel. But in moderate applications, a bit too much effort is required — the pedal travel is longer than expected and it has a mushy feel in these instances.

    "I really like the interior design — especially the faux metal on the dash and the analog clock — and the seats are some of the most comfortable I've ever experienced in a low-priced SUV (probably only the Honda CR-V's can even compare). The view of the road from the driver seat is excellent. I like the size and shape of the side mirrors, and the auto-dimming rearview mirror is a nice touch in this class. The plastics used inside don't seem as high in quality as those that are in the Forester, but they still seem mostly solid and well-finished, something that is definitely not a given when there are mini-utes like the Tribute and the Vue in our garage.

    "I love the bass response of the Infinity sound system. The only downside seems to be suspect build quality — with regard to the speakers, anyway — as several of the speakers buzz during moments of heavier bass, even at just a moderate listening volume."

    Certainly, this isn't unqualified praise for Mitsubishi's new mini-ute, but on the whole, our road test editor found it easy to live with on an everyday basis — composed ride, comfortable seats and all controls within reach. Not bad. And after driving and riding in the Outlander during the 560-mile round-trip to and from Las Vegas — with three to four adults onboard at all times — Erin was prepared to certify it as a competent road trip vehicle.

    "The Outlander cruised quietly at any speed, even if that speed was well into the extra-legal range. And several editors noted that it was quieter than the Forester. Both mini-utes wear 16-inch Yokohama Geolanders (a slightly wider set on the Outlander), so Road Test Editor John DiPietro surmised that the difference in road noise had to do with underbody insulation. Anyway, it was relatively easy for three or four of us to carry on a conversation regardless of the speed of travel.

    "The build quality issues I noted earlier regarding the Infinity speakers came to a head on the way back from Vegas in the form of a high-pitched synth-type wail from the door speakers on the right side of the car. At first, everyone assumed this odd noise was the work of our de facto road trip comedian, Consumer Advice Editor Phil Reed, but subsequent interrogation revealed that the sound had indeed originated from the Outlander's audio system. It only happened twice, so I'd imagine we'd have quite a time getting a dealer to duplicate this problem.

    "The front seats were lauded by all for their cushioning and support, which remained effective even after several hours of driving. The rear seats weren't as satisfying. Although legroom is plentiful, the low-mounted bench provided little thigh support for our taller editors who were forced to sit with their legs splayed. The back cushion's ability to recline (in separate 60/40 sections no less) helped somewhat, but I emerged from the car with a sore lower back after slumping in the seat for a couple of hours.

    "The Outlander proved to have enough storage to accommodate our various phones, mints and beverages. The cupholders can't hold the really huge 1.5-liter bottles of water but they have no problem with the standard one-liter bottles or coffee mugs with handles (due to their unusual shape) and can double as storage. The two additional storage wells under the center stack are ideal for tins of mints and cell phones. The rear cupholders are housed in a nice, supportive fold-down armrest and they, too, can hold one-liter bottles securely."

    At the end of the month, Erin looked over the fuel economy numbers, hoping that they would somehow justify her affinity for the Outlander (well, so long as she doesn't have to ride in the backseat), so that she could say something like, "Great vehicle and look how fuel-efficient it is." But alas, the barely broken-in engine and our editor's impatient approach to commuting kept the average around 20, which already puts it more than one mile-per-gallon behind the long-term Forester. Will the Mitsubishi catch up in the fuel economy race? We invite those of you burning to know to join us here again next month.

    Current Odometer: 2,900
    Best Fuel Economy: 22.5 mpg
    Worst Fuel Economy: 17.9 mpg
    Average Fuel Economy (over the life of the vehicle): 20.3 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: Odd noises from the speakers after extended stereo use.

    Road Test

    December 2002

    Continuing his string of SUV long-term assignments, Photo Editor Scott Jacobs got the nod for the Mitsubishi Outlander this month. He thought the Outlander, being Mitsubishi's first foray into the crossover market, would be an interesting comparison to our dearly departed Mazda Tribute and its current long-term fleet companion, the Subaru Forester.

    The Outlander's looks are definitely striking, making it stand out. "In fact, I had people staring at me all the time," Scott commented. "I'm no supermodel, so I hope they weren't staring at my ugly mug." Overall, he came away with the impression that the design was heavily inspired by the Lexus RX 300 (a vehicle that doesn't exactly make his heart race). The Outlander's general shape and most notably its rear hatch design smack of the RX. One could almost say that the mini-spoiler above the rear hatch glass and the taillights are straight from the Lexus parts bin. The only real differences Scott noticed between the two were the grille and C-pillar designs. On the Mitsubishi, he felt the prominent and much-talked-about grille design was a little too much for him. Though he wouldn't go so far as to call it ugly, he does recognize that some people would love it for its uncommon charm.

    Inside the cabin, Scott was first struck by the silver metallic trim that spans the dash and is accented by an analog clock in the center. Immediately below this trim is the stereo head unit, which he felt was out of place. "The overall shape of the dash and metal trim are quite stylish, but the stereo's basic block design didn't match it whatsoever," Scott said. "I felt it detracted from the overall appearance." Though it may not have appeased his aesthetic sense, the stereo's controls were extremely functional and easy to use.

    Inspecting the rest of the interior, he was impressed with the materials used in the cabin. Though there was a lot of plastic, Scott didn't feel that it was of the cheap and contemptuous variety. And while driven around town, the Outlander was almost free of squeaks and noise. Seems like the Outlander truly is trying to be a Lexus!

    Being a crossover, the Outlander uses a lot of car-based components. Unfortunately, this translates into using a four-banger for motivation. Its 2.4-liter inline four that produces 140 horsepower is hardly up to the challenge its competition poses. Currently, the Outlander is only built with a four-cylinder, while some of its competitors (like the Mazda Tribute) boast the option of a powerful V6. While Scott discovered that getting around the city was no sweat in the Outlander, highway passing and merging maneuvers left him wanting more. Perhaps next year's model will be available with a six? He certainly hopes so.

    The transmission handled everything Scott threw at it. It shifted quickly and smoothly, and it was quite responsive to variable throttle input. The only knocks he held against it were interior design issues. In his opinion, he'd rather have the letters on the shifter console illuminated than an LED display on the dash. Automanual shifting was quite easy and to Scott's delight, the Outlander held its gears, even if the engine was revving high enough to hit the rev limiter.

    Scott briefly took the Outlander off-road, something that most owners of crossovers would never do. In this case, it's for a good reason. The Outlander seemed ill at ease in the dirt. On the road, the ride is quiet and smooth. Off-road, it is quite noisy with a lot of unexpected rattling and shaky dirt-grabbing prowess. This vehicle's all-wheel-drive system is good for dealing with some mildly adverse weather conditions, but not so good at tackling the fire roads in the back hills. Scott's adventure was purposely cut short due to the fact that he couldn't take the jarring, raucous ride any longer.

    The only big problem he could find with the Outlander was the ghost in the machine; specifically the intermittent static in the stereo. Upon its second occurrence, Scott noticed that the pops and whistles were actually in a pattern, suggesting it was something more serious than a loose wire. Though it was a rare event during his tenure, Scott found the cacophony extremely annoying. In speaking with other editors at the end of his assignment, he learned that this ghost has been haunting the Outlander for a couple of months now. It's probably time for the mechanics at the dealership to exorcise this demon.

    The Outlander is a crossover, meaning it isn't geared for ripping around in the dirt or blasting along a twisty two-lane. Taking this into consideration, Scott thinks that this vehicle does bridge the two extremes very well. It provides plenty of cargo and passenger room like a station wagon, while offering the raised driving position and four-wheel drive of an SUV. Though Scott wasn't wild about its looks, the Outlander certainly is a distinctive vehicle that is sure to please its many fans.

    Current Odometer: 5,000
    Best Fuel Economy: 22.4 mpg
    Worst Fuel Economy: 18.2 mpg
    Average Fuel Economy (over the life of the vehicle): 20.2 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: Odd noises from the speakers after extended stereo use.

    Road Test

    January 2003

    Business trips and holiday vacations had the Outlander's assigned driver out of the saddle for the most part, but other staffers gladly took up the slack, managing to add just over 1,500 miles to its ticker.

    A trip up the California coast to Monterey gave one staffer a solid five hours behind the wheel, plenty of time to assess the Outlander's overall level of comfort. Like a few drivers before him, he noted that the Mitsu's diminutive four-cylinder engine isn't exactly the most robust of power plants. "It's pretty soft off the line, but once you're up to highway speeds, its passing power isn't all that bad," was one comment.

    Even though the Outlander features a Sportronic shifter that allows for manual control of the gear selection, the engine's meager output didn't appear to make much use of it. "I tried to use the Sportshift gate a few times," one staffer wrote, "but it didn't seem like it added much over the standard shift program. I couldn't help but think that they just threw it in because it sounds like a cool feature." So much for giving the customer more than what he asks for.

    The long drive also highlighted the fact that while some seats are universally comfortable, others depend on individual size and body type. Our staff complimented the Outlander's driver seat after a trip to Vegas a few months ago, but the excursion to Monterey didn't result in the same glowing reviews. "After a few hours I had to stop and walk around a bit. Even with the much appreciated heaters on, the seats grew painful time and time again," went the comment in the logbook. "The seating position itself is fine, but there was no denying that I clearly didn't fit the designers' average-driver profile."

    Seat comfort aside, that same staffer did come away impressed by the Outlander's functional layout and comfortable ride quality. "I like the overall look of the interior. The detailing is subtle and not too over the top. The gauges are clear and easy to see in all types of sunlight, and the climate controls are easy to use at a glance. The fake 'titanium' accents seem a little cheesy at first, but compared to some other attempts at looking 'cool' I've seen, the Outlander's detailing looks pretty good. The suspension seems well suited to the task, not too soft so you do get some road feel, but not so hard that it grows tiring over the long haul. It even did OK winding through the curvy sections of PCH. I wouldn't exactly call it sporty, but most drivers will probably find it to their liking."

    So other than a few minor quibbles about seat comfort and low-end power, the Outlander cruised through another month with few complaints from our editors. Fuel mileage continues to hover around 20 mpg, slightly lower than EPA estimates. Even still, that's considerably better than that of any midsize sport-ute, and with so much attention directed toward those gas-swilling monsters these days, we figure that's yet another mark in the Outlander's favor.

    Current Odometer: 6,565
    Best Fuel Economy: 22.8 mpg
    Worst Fuel Economy: 14.1 mpg
    Average Fuel Economy (over the life of the vehicle): 19.9 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    February 2003

    The Outlander entered our long-term test fleet at roughly the same time as Subaru's equally proportioned Forester wagon so comparisons are inevitable. When Senior Road Test Editor Ed Hellwig got behind the wheel, he immediately noticed the Outlander's distinct personality compared to the Forester, but even after a month he's still not sure whether he likes it better than the Subaru.

    In the engine department, Ed found the Mitsu and the Subie remarkably alike in their sound, power delivery and overall level of refinement. While the Outlander is certainly down on power compared to the Forester, Ed considered the Mitsu's four-cylinder engine "adequate for most driving conditions." When it comes to passing, he cautioned, "With this car you have to plan ahead — way ahead, 'cause this sucker is going to take the entire length of a passing lane to make it around a slow semi truck."

    When it came to assessing the Outlander's ride and handling, Ed swung the other way in the theoretical head-to-head comparison. "The Outlander's suspension tuning provides a tighter, more controlled feel that's more like a car in day-to-day driving. There's less nose dive under braking than the Forester and better roll control in the corners, too," he wrote.

    Some ongoing road construction along his route to work gave Ed some additional insight into the Outlander's ability to soak up rough terrain. "It handled the potholes and broken pavement without much fuss, but every time I hit the ledge where the road changed from new to old asphalt, a serious shudder was sent throughout the cabin. I drove the Subaru down the same street just to compare the two, and the Subie seemed to handle the same obstacle with much less cabin intrusion," he wrote in his notes. He concluded that, true to its heritage, the Subaru is better suited to handling rough terrain, but for most daily driving he prefers the Outlander's more precise ride and handling.

    The Outlander also came out on top in some lesser categories in Ed's logbook. He jotted down that the Mitsu's seat heaters were more effective than the Subaru's, providing "heat you could really feel" as opposed to the Forester's merely lukewarm chairs. He also found the Outlander's Infinity sound system quite impressive. "I never would have expected a car like this to have a decent sound system but I was amazed by how solid it sounded with all types of music. The head unit may look basic but the components it controls are much better than average."

    One minor drawback that Ed did observe, however, was the Outlander's less-than-nimble turning radius. "I find myself having to execute way too many three-point turns for such a small vehicle — what gives?" he wrote in the logbook. A quick check of the numbers confirmed his observation. With a turning circle of 37.4 feet, the Outlander doesn't even come close to the Subaru's 34.8-foot circle.

    With just over 7,100 miles on the clock, Ed figured it was close enough to the recommended service interval (7,500) to take it in and score the Outlander some new fluids and a tire rotation before passing it on to the next editor. Coincidentally, just a day before he planned to take it in for service, we received a recall notice that required a trip to the dealer anyway. The problem involved possible throttle malfunctions at extremely cold temperatures, not something we were likely to encounter in Southern California but a concern nonetheless.

    We phoned the folks at Santa Monica Mitsubishi at around 11 a.m. to see if they knew of the recall and if they could take care of it along with an oil change and a tire rotation. Mark, the service advisor, knew of the problem and assured us that it could be taken care of quickly. We arrived at the dealership at 1 p.m.; Mark promptly wrote us up and we were on our way. An hour and a half later we received a phone call informing us that our Outlander was ready to go. The recall repair was simply a matter of reprogramming the engine computer, so no new parts were required. When we picked up the vehicle, the $34.95 charge was exactly what we had been quoted. Mark spotted us on the way in and brought the car around in the meantime. Needless to say, it was an effortless, no-hassle service and recall repair that took less than two hours start to finish.

    When it came to summing up his experience in the Outlander, Ed found that he liked it more than he ever thought he would. "As a commuter car and occasional weekend hauler, the Outlander works well — as long as you're not in any big hurry. The interior is well laid out, visibility is good and even with my lead foot it still managed nearly 20 miles per gallon. I'm not completely sold on the styling, but it proved itself to be a functional, easy-to-drive sport wagon that's not likely to leave you wishing you had bought a sedan instead."

    Current Odometer: 7,163
    Best Fuel Economy: 19.3 mpg
    Worst Fuel Economy: 14.7 mpg
    Average Fuel Economy (over the life of the vehicle): 19.6 mpg
    Body Repair Costs: None
    Maintenance Costs: $34.95
    Problems: None

    Road Test

    March 2003

    Participating in various comparison tests kept this month's Outlander jockey, Road Test Editor John DiPietro, out of the saddle for most of March. So, as is often the case with the long-termers, another editor (or two) gladly took the reins. In this instance, it was Associate Editor Warren Clarke. Warren's sentiments about the stylish 'ute echoed other staffers' in terms of the Mitsu's performance and design panache.

    As far as whether the 140-horsepower inline four is enough, Warren feels that the answer is yes, for most situations. His notes revealed that when tooling around town, throttle response is actually pretty good; and at steady cruising speeds on the freeway, the crossover's lack of potency never made itself an issue. But there were moments when he wished for a bit more oomph beneath the hood…such as the following situation that elevated normally placid Warren's heart rate. "I needed to hastily exit the freeway due to an adjacent vehicle that had remained glued to my side for the past couple of miles, effectively aborting my efforts to slide into that lane earlier. Juice was needed to quickly and decisively overtake the vehicle shadowing me. The Outlander was able to get the job done, but just barely, resulting in a bit of high anxiety. With a more athletically powered vehicle, this maneuver would not have been a big deal." John pondered this shortfall and felt that Mitsubishi might consider installing the more potent 160-horsepower, 2.4-liter inline four with variable valve timing that's set to debut in the 2004 Lancer Ralliart. That would just happen to match the output of one of the Outlander's chief competitors, the Honda CR-V.

    Mr. Clarke was not exactly enamored of the Outlander's sound, either. "I couldn't help but notice the Outlander's distinctly uninspiring engine note. The Mitsubishi's four-banger sounds light and tinny, emitting a high-pitched whine in situations when maximum power is called for."

    Turning his attention to the interior, Warren had nicer things to say. "I was, however, impressed by the Outlander's cabin. The shiny metallic accents and space-age design cues will no doubt register as being a bit too 'out there' for some tastes. However, I appreciated the fact that Mitsubishi had managed to deliver a cabin that looks like no other in its class. Controls were easy to use and intuitive. Gauges were legible and delivered with a dash of style and flair. Lastly, I also enjoyed my time spent in the Outlander's seats as I found them pleasantly firm and supportive." Having spent (and perhaps been spoiled by) a fair amount of time in our Audi A4 before taking the wheel of the Outlander, Warren's favorable comments about the 'ute's interior and seat comfort carry great weight indeed.

    And so our Outlander continues to provide comfortable and efficient, if not terribly exciting, service as a commuter vehicle. Next month, however, it faces a more rigorous test — it's slated to make the trek from Los Angeles to San Francisco, a journey that encompasses some 400 miles and more than a few serious hills.

    Current Odometer: 8,140
    Best Fuel Economy: 20.0 mpg
    Worst Fuel Economy: 15.9 mpg
    Average Fuel Economy (over the life of the vehicle): 19.4 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    April 2003

    During the fine spring month of April, the Mitsubishi Outlander was scheduled to be Road Test Coordinator Kelly Stennick's primary means of vehicular transportation. So what happened? Road Test Editor Brian Moody came along with some garbled song and dance about how he needed a family-friendly vehicle for a six-hour trip to Northern California. It seems Brian was scheduled to attend a press event not far from his father's house in Sacramento, and he was determined to bring his very tolerant wife and feisty infant son along so they could spend a week bonding with the older Mr. Moody.

    Following is Brian's account of the Moody family's first road trip with their eight-month-old son, Nicholas:
      "For months now I've had nothing but bad things to say about the Mitsubishi Outlander — or Outbacker as I love to call it. If the name Outlander is not a blatant rip-off of Outback and/or Freelander, then I don't know what is. But as time passes, I find the Outlander to be a fairly competent little wagon.

      "I was recently invited to a press event in San Francisco and knew right away that I would rather drive than fly. My first choice for a road trip car was our recently acquired long-term Honda Accord as it is smooth, with quite a reasonable fuel economy to boot. As they often do, my plans changed. A few days before the trip, my wife decided that since my work-related duties in San Francisco would be over by Friday evening, she would like to come with me and, of course, bring our eight-month-old son. Now we would drive first to Sacramento to visit family, and then I would drive to San Francisco on my own, returning two days later to enjoy a weekend visiting and showing off the new baby to friends and former co-workers. Now that a baby was involved in the trip, we would need to pack a lot more stuff: an extra bag of baby clothes, diaper bag, five-day supply of baby food, five-day supply of diapers, bouncy chair (he can't sit up on his own quite yet), Mega Saucer and a portable playpen/bed. Guess what? The Honda Accord will never hold all of that stuff.

      "Realizing that the wrong car could make this day-long trip an instant nightmare, I began polling the staff on what long-term car they thought could hold all my stuff, yet still offer a pleasant ride. The Saturn Vue was suggested as it has the biggest cargo area next to our V8-powered Ford Explorer. (The Explorer was already not an option due to the current high cost of fuel, plus its test is officially over, and the vehicle is for sale.) A quick drive around the block brought out the Vue's decent road manners and pleasantly soft suspension, but it had so many little rattles inside, it quite possibly might drive me barking mad. So the Vue was out. What about our long-term Subaru Forester?A worthy choice but the lack of dark-tint side and rear windows on a tall-roofed SUVlike vehicle made it a poor choice for carrying a baby in a rear-facing seat, especially through California's Central Valley during the midday sun.

      "The Outlander was a terrific choice for a road trip. All the baby gear plus Mommy and Daddy's luggage fit without having to fold down the rear seat. This was a big help because then Mommy could spend time sitting in the rear seat in an attempt to keep Junior entertained, but could also climb up front for some grown-up conversation while the baby napped.

      "The Outlander has wonderful highway manners and enough power to climb fairly steep grades without having to resort to the truck lane. The engine is smooth and surprisingly quiet — the level of refinement is higher than its $24,000 price tag would suggest. Even at highway speeds the Outlander remains fairly silent — this is a big plus when hauling a napping baby. The Outlander's smooth ride was also much appreciated, as an overly busy or bouncy ride would have made it impossible to feed the little guy while the car was in motion.

      "Even though I don't dig the Outlander's bland and overall generic look, I have to admit it is a usable car that offers SUV qualities at an economy car price."
    Current Odometer: 10,540
    Best Fuel Economy: 26.8 mpg
    Worst Fuel Economy: 13.8 mpg
    Average Fuel Economy (over the life of the vehicle): 19.7 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    May 2003

    For several months, criticisms of the Mitsubishi Outlander's powertrain have filled the hallways of the editorial department of Edmunds.com, much to the concern of Consumer Advice Editor Philip Reed. He has owned three Mitsubishis (for reasons too complicated to explain) and has been pleased with the cars' reliability and performance. So this month, when he finally rotated into the small SUV, he was anxious to see what the bellyaching was all about.

    Before he had driven one block, he found out that the Outlander quickly seems low on power in the midrange. But does this mean it should be dismissed out of hand? Phil thinks not. Besides, there is power and then there is the perception of power. Is it really slow? Or does it seem that way because of the automatic transmission's lazy downshifts and the raucous engine noise?

    Fellow editor John DiPietro summed it up neatly in his Outlander review: "At 140 horsepower and 157 pound-feet of torque, the Mitsu's 2.4-liter four is down on power compared to the Honda (160 horsepower, 162 lb-ft) and the Subaru (165 horsepower, 166 lb-ft). The Outlander does, however, have more power than the four-cylinder versions of the Escape/Tribute."

    So how does the Mitsubishi handle the horses it has to work with? In cold, hard numbers, the truth is revealed — it turns in a pokey 11.5 seconds for the 0-to-60-mph dash. Much of the power lag is in the midrange, too, where an extra punch would be most appreciated for passing. Phil was saddened to discover this and surprised, too, since his four-cylinder 2000 Galant seems fleet all the way through the power band.

    Well, if the power is low, then the mileage must be high, Phil thought. On this score he was pleased, logging as high as 23 miles per gallon on the open road. (His higher fuel readings actually pushed the car's lifetime average over 20 miles per gallon.)

    The cute-ute was put to the family vacation test by Phil, his wife and their two boys on a trip to the Owens Valley in California. There, they made several excursions into the high country, including a drive to over 10,000 feet altitude to visit the Ancient Bristlecone Pine Forest in the Inyo National Forest. While on these ascents, Phil shifted into the automanual mode so the Outlander would hold lower gears without shifting. It also prevented the transmission from "hunting" for the right gear and annoyingly shifting between gears. This mode was also handy for holding the speed back while going down the mountain.

    One strange omission in the transmission setup that Phil noticed was how the different gear selections are not illuminated when the headlights are turned on. This makes it a little dicey when going from "D" to "R" in the dark. However, there is no danger of landing in D2 or D1 since those gears are found only in the automanual gate by bumping the shift lever to the right. In this mode, the gear you are currently in is shown on an LED readout on the tachometer. Phil made a note in his log that once he got used to the gearshift's layout, he preferred it to more conventional setups. "You just jump in, fire it up and pull the shifter as far back as it will go," he wrote in his logbook.

    Rear storage for a family of four seemed adequate, though it should be noted that Phil's family members are not the sort of Americans who want enough cargo room to lug every possible device along with them. A suitcase and backpack for each person is the rule. Once in place, their gear was covered by the retractable cargo cover. The quality of the cover was better than the one in a $39,000 Chrysler Pacifica Phil recently drove. Our consumer advice editor also noticed that the tailgate is nicely balanced and pulls down easily with just one hand.

    While on the trip, Phil had a chance to test both ends of the climate control system. The heat came up quickly and the air conditioner was colder than in most other makes of cars he has tested. The seat heaters are appreciated on cool mornings and can be felt within a block or two of beginning a drive.

    The interior struck Phil as attractive and the build quality was flawless. The cupholders include room for a mug's handle and are angled toward driver and passenger — a nice ergonomic touch. The seats were comfortable and fit Phil's modest dimensions. His first reaction to the interior was noted in his logbook: "I like it — even the Infiniti-wannabe analog clock in the center of the dash. The leather-wrapped steering wheel gives a feeling of quality as does the baseball-stitched gearshifter.

    As the month wore on, he couldn't reach a decision about his response to the car's exterior design. It looked like a lot of other SUVs — but not distinctively different in any way. The positive side of this is that the Outlander's looks will probably age well over the years.

    So the ultimate question for this Mitsubishi devotee was this: would Phil buy one for himself? The answer to that involves his past ownership of a Montero and two Galants. Knowing how reliable they have been, and how crash-worthy the Outlander is (the Insurance Institute for Highway Safety named it one of the five safest SUVs), the answer is maybe. Unfortunately, the Outlander is in a very competitive class with many strong contenders. So the maybe could only be answered by price, availability and options. But his advice for someone shopping in this market is that the Outlander is worth a test-drive — who knows, it might just strike your fancy.

    Current Odometer: 12,406
    Best Fuel Economy: 23.4 mpg
    Worst Fuel Economy: 18.1 mpg
    Average Fuel Economy (over the life of the vehicle): 20.0 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    June 2003

    Mitsubishi's ad campaign has done as much for the brand as its increasingly attractive cars and trucks. Featuring flashy editing, good-looking young people and songs that stick in your head for days, the ads have transformed Mitsubishi's image from that of a second-class foreign brand to the hippest name on the block.

    Our editors have seen and heard all the hype from Mitsubishi's PR department, but when Senior Road Test Editor Ed Hellwig had a "Mitsubishi moment" while piloting our long-term Outlander, he was reminded of just how powerful those messages can be.

    As he approached the car in a nearly empty parking lot, a 20-something woman getting into a BMW 3 Series piped up with a "Is that your car? That's neat-looking; I remember seeing one in the commercial." Although startled by the yuppie coed's interest, he proceeded to tell her a little bit about the car. She went on to say how she liked the way it looked sporty but "kind of rugged at the same time."

    Noticing that her particular BMW sedan was an all-wheel-drive model like the Outlander, Ed asked her why she chose such a setup. "I used to live in Denver, so I got it to feel safer in the snow. I don't really need it much now, but it's still nice to have when I go skiing in the local mountains or when it rains heavily and the streets are flooded."

    When she learned that the Outlander offered a similar AWD arrangement, she became even more intrigued. "So that car would be just as good in the snow as mine?" she asked. "Sure," Ed replied, "and for about $15,000 less." Her curiosity was obviously growing.

    "But what about the interior?" she asked. Ed offered her a look, and although it was no match for her BMW, she was surprised by the good-looking metallic trim and leather seats. She flipped when she noticed the buttons for the dual seat heaters, "I don't even have those on my car!" Upon opening the rear hatch to expose the Outlander's cargo bay, she remarked that it easily had as much room as her trunk and seemed more accessible thanks to the vehicle's elevated height.

    When the impromptu showroom-style walk-around was over, it was obvious that the Outlander had impressed the curious onlooker. "Hmm, I always kind of liked the way they looked in the commercials, but I never figured they would be any good for such a low price," she remarked. And with that, the sales pitch was over and she drove away, no doubt kicking herself over all the payments she had left on her considerably more expensive European sedan.

    Although Ed was a bit surprised by the woman's enthusiasm, her observations reflected many of the same feelings he has about the car. "It's really a well-designed, practical car that's perfect for what most people need in a day-to-day vehicle," he commented in the logbook. "When I drove it several months ago, I found very little to complain about. Now that it has over 13,000 miles on the clock, not much has changed. It's still underpowered, but the fit and finish remains impressive and the suspension hasn't loosened up the way our Saturn's has."

    They say image is everything, but our Outlander's has proven to be more than just the star of a flashy commercial. Its ability to not only pique the interest of passing strangers but satisfy our picky editors is testament to its talents. If it can continue to maintain its high standards of build quality and overall usefulness, our staff will be as impressed as the BMW owner. We'll see.

    Current Odometer: 13,185
    Best Fuel Economy: 18.9 mpg
    Worst Fuel Economy: 16.5 mpg
    Average Fuel Economy (over the life of the vehicle): 19.9 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    July 2003

    Our Outlander was in the care of Associate Editor Warren Clarke this month. Thus far, the consensus regarding the handsome hauler has been that it would benefit greatly from a dash more oomph under the hood. Warren agrees with this sentiment — sort of.

    "The 'ute is motivated by an inline four that generates a rather anemic 140 horsepower and 157 pound-feet of torque," he says. "With these numbers, you don't expect the Outlander to stroke your inner speed demon. And it doesn't. But I was pleased to find it able to hold its own in almost every scenario it was placed in. I live in Hollywood, and often snake through Laurel Canyon on my way to the San Fernando Valley. As I set off on my first such trek in the Outlander, I was apprehensive; the 'ute's puny engine doesn't seem like a natural fit for canyon carving. But I was happy to find that the Outlander had enough muscle to take me up and around the canyon's steep, tortuous curves with ease. It also got mostly good marks for its behavior on the freeway. Without a doubt, the Outlander has enough juice to comfortably navigate most situations."

    However, Warren does admit that there were moments when he found himself wishing the Outlander had more to offer in terms of get-up-and-go. "There were a couple of times on the freeway when I definitely felt shortchanged by the Outlander's horsepower deficiency," he says. "In one case, I'd been trapped in traffic in the far left lane. My exit was fast approaching; I needed a rapid burst of speed and power if I was to thread the openings that had suddenly presented themselves, and make it off the freeway. There was a car to my immediate right that I needed to quickly overtake and cut in front of if my efforts were to be successful. I floored the Outlander, hoping it would rise to the challenge. It didn't. The 'ute simply didn't have enough hooves underfoot to outpace the car driving next to me. I could have kept the gas pedal glued to the floor and attempted the maneuver nonetheless, but it didn't feel safe to do so. I missed the exit.

    "Most of the time, having lots of horses under the hood is nothing more than an indulgence, a luxury," Warren reflects. "But, in sticky situations like the one I experienced, horsepower feels less like a luxury and more like a necessity."

    Warren also observed that the Outlander's inline four doesn't go about its business quietly. "Step on the gas and you may not always get what you want in terms of forward motion," he says. "But what you will get is a high-pitched whine from the engine. I've spent some time in the Honda Accord that recently became part of our long-term fleet. That car, like the Outlander, is equipped with an inline four. But the Accord's four-banger offers a low rumble (and lots of punch); it's easy to mistake it for a V6. In the Outlander, the engine's acoustics are such that you never for a moment forget that you're being powered by an inline four."

    At 37.4 feet, the Outlander's turning circle is wider than most in its class; segment mates like the Honda CR-V and the Mazda Tribute get the job done in 33.8 and 35.4 feet, respectively. "The large-for-its-class turning circle wasn't really a problem in most situations," Warren says. "I often had to park or parallel park the vehicle, and I was able to do so with no problems." But Warren remembers one episode that left him feeling disappointed that the Outlander wasn't capable of a tighter turn. "I was returning tapes to the video store and the journey required me to make a hard left into a very narrow street. I've made that left before in other vehicles — including our long-term Tribute — in just one pass. But the Outlander swung wide, bringing me too close to the opposite curb to successfully complete the maneuver in one go. I had to back up a bit and swing the steering wheel 'round again to make it out of there. The Outlander's wide circle made things more complicated than they needed to be."

    Having aired his grievances regarding the Outlander, Warren is quick to point out its strengths. "I was quite impressed with the 'ute's cabin," he says. "It's stylish; the designers clearly wanted to set the vehicle apart from the pack, and they've succeeded. The cockpit has a sort of Jetsons/martini-lounge vibe to it that many will find very appealing, and the switches and controls were intuitive in their layout, and easy to access. I especially liked the futuristic look of the vehicle's air vents, which tilt and angle like miniature flying saucers. They've got 'unique' stamped all over them, as do many other aspects of the Outlander's interior. For a vehicle in this price range, this is quite an accomplishment."

    Warren goes on to laud the vehicle's gauges. "The Outlander's gray-faced gauges manage to make a statement without looking like they're trying too hard. They've got a clean, modern look. And the large fonts make them easy to read." Warren reports that he especially enjoyed gazing at the gauges after dark, when they lit up in a warm wash of orange and red.

    "The Outlander's somewhat slight four-banger is its obvious Achilles' heel," Warren concludes. "But elsewhere, the vehicle has a lot to offer. I'm the kind of driver who places a lot of importance on the look and layout of a vehicle's cabin. In this regard, the 'ute is arguably a class leader. With the Outlander, you get a lot of style for your money."

    Current Odometer: 14,196
    Best Fuel Economy: 19.8 mpg
    Worst Fuel Economy: 17.1 mpg
    Average Fuel Economy (over the life of the vehicle): 19.7 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    August 2003

    For most of us editors here at Edmunds.com, the second thing said to us by friends and acquaintances after "Hello," is "What are you driving?" or "What's the best car?" Some people skip the formalities and go straight into talking shop. This is true for our photo editor Scott Jacobs, and this month was no different as he drove the Mitsubishi Outlander. "Funky, spunky, but not chunky," declared Scott, as he spoke to a friend regarding Mitsubishi's 'ute.

    In Scott's opinion, the Outlander's funky, unorthodox looks give it an advantage over other bland compact SUVs. Those boxy, cookie-cutter-styled 'utes just don't draw the eye like the Outlander and its conspicuous beak does. Mitsubishi's trademark crosshair grille (which has found its way onto most of the company's vehicles) stands out, but Scott isn't exactly a fan of its singular look. "It looks like someone punched it in the face and gave it a fat lip," scoffed Scott as he looked over the Outlander's prominent proboscis. "I love it from the back, right up until the front, and then it just loses me."

    The funky nature of the Outlander's exterior design is mirrored on the interior, which scores points with Scott. He found the metallic accent stripe across the dash anchored by the analog clock particularly tasteful. "This is a relatively affordable compact SUV, but the interior's flavor doesn't make it feel like you're riding third class," he commented. Scott also liked the straightforward manner in which the interior is laid out, finding its design refreshingly different from the overly complicated layouts of the higher-priced vehicles that he had rotated through in the last month. "There aren't airs of upper-crust luxury in the interior," he wrote in the logbook. "But Mitsubishi makes the most of what it offers with a great design."

    In addition to this wonderful design, the Outlander packs in some content that competition can't easily match, like leather seats and seat warmers, a feature that some would think a waste of money here in L.A. Since Scott needs to lug around loads of camera equipment all the time, a little heat helps out his sore back, and provides a very welcome respite from the pains of work. Besides, it made for great fun when he switched on the seat when passengers weren't looking. "Man, it's hot in here! Is the A/C on?" Childish? Yes. Funny? Oh yeah.

    A bit of an underdog in the automotive world, the Outlander has plenty of personality, an asset that goes a long way. "I had a lot of fun driving it around," Scott scribbled in his notes. "It did, however, lose a bunch of its spunk when on the freeway." This is a common complaint among the Edmunds editors. The Outlander comes equipped with a 140-horsepower, 2.4-liter inline four engine that just doesn't have an abundance of strength for highway passing. This sore point became a problem while traveling long distances on a road with plenty of semi trucks. Once the Outlander got stuck behind them, it didn't have the juice to jump into the spaces provided by faster-moving traffic. "It got to a point where I really had to drastically change my driving style to accommodate this deficiency," Scott commented.

    For a reasonable price, the Outlander offers a lot of fun for the buck. Though some people may find the edgy design a little too much for the senses (like our pretentious photo editor), it will definitely make you stand out from the pack. The fact that it's packed with features that many of its higher-priced competition don't include make it an even more inviting choice. Once the Outlander becomes available with a V6 (which is supposed to happen in 2004), Scott would wholeheartedly endorse it as a solid choice for anyone shopping for a small SUV.

    Current Odometer: 15,875
    Best Fuel Economy: 19.2 mpg
    Worst Fuel Economy: 16.9 mpg
    Average Fuel Economy (over the life of the vehicle): 19.6 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    September 2003

    This was the second month in our 2003 Mitsubishi Outlander for Consumer Advice Editor Philip Reed. As he drove home the first night, he confirmed some of his earlier impressions and added a few new ones.

    During his first stint in the small SUV, he questioned if the 140-horsepower, 2.4-liter engine was big enough to adequately propel this vehicle. This time around, he decided that the strong low-end torque (157 pound-feet at 2,500 rpm) gives a nice sense of power, at least from a standing stop. In the midrange, however, he thought that there was still a bit too much engine noise giving it a weak feel. Yet, he was less concerned with the powertrain this time around and paid more attention to the other attributes of the Outlander.

    Midmonth Phil was pressed into duty picking up a boxed desk his wife bought at a local office supply store. The box wouldn't fit in their family sedan so he returned with the Outlander. He was favorably impressed with the way the rear seats folded flat without removing the headrests. The long box slid in easily with some room to spare. Returning the backseats to their upright position, Phil noted that the latch hardware was solid and the seats locked into position with a pleasing snap. Additionally, the rear gate provided a wide opening and was well balanced to allow closing without a lot of effort.

    "This is the kind of hardware I've seen other manufacturers cut corners on," Phil wrote in his logbook about the rear seats. "It's one of those hidden features that many people wouldn't think to check on a test-drive. The fact that Mitsubishi did a solid job in this area raised my opinion of the Outlander."

    Considering this reminded Phil of another impression he found worth mentioning. The Outlander, with 17,141 miles on it, is still as tight as a drum. As the owner of several previous Mitsubishis (a Montero and two Galants), Phil has noticed that they all stayed rattle-free well into their autumn years. "Even my Montero, which was 13 years old, with 140,000 miles on it when I sold it, was solid," Phil recalled. "And that was after at least three accidents, too."

    After his cargo-hauling experience, Phil began to think of the Outlander more like a station wagon used for trips to the store to get groceries and transport large packages. Still, it offers the all-wheel-drive capability that is important in areas that have snow and ice. It doesn't handle like an SUV, yet provides the higher stance on the freeways that so many people prefer. So perhaps shoppers in other categories — sport wagons and crossover vehicles — should put this Mitsu on their list.

    While Phil really liked the way the gray interior looked, he was a little disappointed in the quality of the plastics. Hard surfaces used on the door panels and the dashboard somewhat compromise the quality that Mitsubishi built into other areas of the Outlander. The leather used on the seats is attractive and has shown very little wear over a year's time. However, this quality level wasn't carried through to other areas in the interior.

    The other aspect of the Outlander that bothered Phil was the gas mileage. With such a small engine (relatively speaking), it seems that it should do better than a lifetime average of 19.6 miles per gallon. Fuel economy is rated by the EPA at 21 mpg in the city and 26 on the highway for front-wheel-drive (2WD, that is) models and 20/25 for all-wheel-drive models. Even with careful driving, we didn't come close to the lower number.

    As the Outlander nears the end of its tenure in our long-term fleet, we have a chance to measure the worth of a vehicle in a different way: how it performs over time both in terms of normal wear and tear and reliability. Our Outlander — and Phil's previous experiences with Mitsubishis — indicates that this may be this manufacturer's strong suit.

    Current Odometer: 17,141
    Best Fuel Economy: 19.9 mpg
    Worst Fuel Economy: 17.0 mpg
    Average Fuel Economy (over the life of the vehicle): 19.6 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    October 2003

    Road Test Editor Erin Riches got a second turn in the Outlander this month, and as she drove the vehicle in the course of her daily grind, she was reminded of a casual conversation she had with a member of Mitsubishi's public relations staff months before. Upon hearing that Edmunds had an Outlander in its long-term fleet, the staff member pressed Erin for her thoughts on the small sport-utility.

    "Well, you know, I sort of like it…," she began.

    "No, no, you can be honest," the staff member assured her. "We know it's underpowered."

    The Outlander underpowered? Ah, well, that goes without saying, Erin thought. Nevertheless, in the midst of our editor's daily travels, the modest power supply was only an occasional irritant. Moreover, it's one of only a very few problems that afflicts this otherwise solidly engineered vehicle. Erin found it extremely easy to live with, and by the end of the month she was ready to keep it — and she wondered if she might ever have occasion to purchase an Outlander of her own.

    Erin's favorite aspects of the Outlander are its superbly comfortable seats and its balanced ride and handling characteristics — which together make it an excellent commuter vehicle.

    "From my point of view, the Outlander has the most comfortable seats and the best driving position of any mini SUV," our editor wrote in her notes. "The Subaru Forester's seats are well shaped, but the driving position isn't as good as the Outlander's — it takes me a while to get comfortable in the Subaru, whereas in the Outlander, I'm immediately comfortable. The Mitsubishi's seats are contoured to fit the human body, which isn't something you find in all small SUVs — try sitting in a Mazda Tribute or Saturn Vue. There's also a great blend of cushioning and support. Good seats are really important to me since I spend a lot of time in the car, and I can't help but like a vehicle that makes me comfortable every time I get in the driver seat. Another plus is the Outlander's padded center armrest, something the Forester does not have."

    Previously, Erin was not thrilled with the Outlander's handling, which seemed sloppy compared to the Forester's, but after putting over 1,500 additional miles on our long-termer, her opinion of the Mitsubishi has changed somewhat.

    "Last fall I wrote off the Outlander as being too soft and isolated — too much body roll around corners and overboosted steering. Since then, I've spent considerable time with other mini SUVs, including the Vue and the Subaru Forester, and I think that the Outlander may be the most pleasant of all. In terms of ride quality, it seems to slot right in between those two: It's soft without wallowing over bumps and ruts (as the Vue does), and it's controlled without letting undue harshness into the cabin (as the Forester does). I'd still like to see better body control around turns (perhaps a future turbocharged model with a sport suspension) but when I pushed it a bit around cloverleaf freeway entrance ramps, the suspension settled nicely and the tires dug in reassuringly.

    "The steering isn't as quick as the rack in the Tribute/Escape (maybe not the Forester, either), but it's likely the best after that. There are subtle increases in weighting as speed increases — it doesn't feel like a sport sedan, but it's good for a vehicle with raised ground clearance. This is also a very fluid setup with much less harshness and vibration transmitted to the driver compared to the Forester. The turning circle (37.4 feet) could be smaller, but the Outlander is still relatively easy to park in tight spaces."

    The other thing Erin really liked about the Outlander's driving dynamics was its quiet ride. "It's much better insulated from wind and road noise than most small SUVs, and this allowed me to get the full benefit of our test vehicle's optional 210-watt Infinity stereo. The sound was crisp, and separation was quite good for a vehicle in this price range — such that most types of music were enjoyable to listen to during my commute."

    Even engine noise wasn't much of an intrusion, either — well, except under hard acceleration. "The 2.4-liter engine's lack of vigor is mainly noticeable when merging onto the highway and attempting to go from about 40-50 mph to a cruising speed of 70 mph very quickly," Erin noted in the logbook. "What I found interesting is that the Outlander actually has acceptable passing power when revving around 3,500 to 4,000 rpm at 70-80 mph. It's much easier to find yourself doing a cool 90 than it is to go from 50-70 mph. In any case, the engine does best when you allow plenty of time and space and only go at it part-throttle.

    "The engine's weaknesses are rarely apparent when the Outlander is used as a suburban runabout," she continued. "Refinement is not a strong point, but at low rpm at least, I've grown to like its distinctive sounds. Other than the weak acceleration under full throttle, the main complaint owners are likely to have about the drivetrain is its subpar fuel efficiency and cruising range. I average 330 miles of commuting each week, and I couldn't make it through the work week without going to the gas station (the low-fuel light regularly came on at 250 miles) compared to other long-term cars I've driven recently, I felt like I was always gassing up. This is a definite disadvantage compared to the Forester, which could get over 300 miles on a tank. I did better on mileage than I expected to — I almost made it to 23 mpg — but I know I could have beaten that in a Forester or CR-V."

    We had the opportunity to put the Outlander through our battery of performance testing this month, and our test driver reached many of the same conclusions Erin did. As expected, acceleration times were slow — it took 11.9 seconds to reach 60 mph and 18.6 seconds for the quarter-mile. In the slalom, however, the Outlander did as well as any small SUV we've ever tested, coming through the 600-foot course at 60.8 mph. Editor in Chief Karl Brauer took note of the Mitsubishi's quick steering ratio, well-controlled body roll and stability-enhancing all-wheel-drive system. "More engine power would cut times considerably," he observed. Mitsubishi is obviously aware of this issue, as the 2004 Outlander has picked up variable valve timing, raising its output to 160 hp (from 140) and 162 pound-feet of torque (from 157). Hopefully, fuel mileage will improve, too.

    Braking performance was solid as well during instrumented testing, especially on a vehicle with rear drum brakes. The Outlander recorded its shortest stopping distance from 60 mph of just over 125 feet, and two successive runs yielded distances within three feet of that. In everyday driving, Erin found the brakes capable but not exceptional. Pedal modulation was progressive (that is, resistance increased as she applied more force), but our editor found the pedal a bit too mushy near the bottom of its travel.

    Although the excellent seat comfort had a great deal to do with Erin's affection for the Outlander's cabin, most other areas pleased her as well. "I like the look of the dash — the white-faced gauges, the faux aluminum mesh trim, the analog clock. Some of the plastics are not up to the level of what you'd find in a Forester or CR-V, but there was a creditable effort to ensure these surfaces were low in gloss.

    "Beyond that, all the controls were easy to use," she wrote in the logbook. "The LED on the button for recirculated air can be a little difficult to see in bright daylight, but otherwise, this three-dial climate control setup presents no problems (even though the dials don't operate with quite the refinement of a Honda or Toyota setup). Although the stereo head unit is one of those small single-DIN designs, the controls are well organized and I used them with confidence while driving. But I do wish you could get an in-dash CD changer in the Outlander."

    One other thing Erin noted about our long-termer's cabin was its above-average array of storage areas. "Typically, you won't find much in the way of storage in small SUVs, as manufacturers put more of a priority on hitting a certain price point than on innovative design. The Outlander's provisions include small door bins, decent-size console cupholders (not large enough for 1.5-liter water bottles but still OK) and a couple storage shelves in the center stack (CDs slide out, though, so rubber liners would help). A two-tier center console container is an unexpected feature in this price range — so much so that I forget to use it."

    During the month, we noticed that the Outlander was overdue for its 15,000-mile service, which calls for an oil change, a tire rotation and various inspections. Erin was able to get a same-day appointment at Santa Monica Mitsubishi, and the service manager, Edward, was easy to work with throughout the process. The final bill, $38.90, was also quite reasonable by Southern California standards.

    At the end of the month, Erin didn't find herself dwelling on our long-termer's lack of power. Instead, she thought about what a likable vehicle it is in other respects: It rides smoothly. It handles well. It's comfortable. It's stylish inside and out (especially in Urban Gray Pearl paint). And after nearly 19,000 miles on the road, it's almost rattle-free. "If I needed a vehicle that could serve as a commuter vehicle and haul a lot of stuff (like the art supplies I lugged around in a previous life), I would definitely consider the 160-hp 2004 Outlander," Erin said.

    Current Odometer: 18,771
    Best Fuel Economy: 22.8 mpg
    Worst Fuel Economy: 17.5 mpg
    Average Fuel Economy (over the life of the vehicle): 19.5 mpg
    Body Repair Costs: None
    Maintenance Costs: $38.90
    Problems: None

    Road Test

    Wrap-Up: November 2003

    Why We Bought It
    How It Drove
    What It Was Like Inside
    Summing Up
    Changes to the Outlander Since 2003
    Ups and Downs
    Recalls and Problem History
    Dealer Service Reviews
    What Consumers Say

    Why We Bought It

    With the crossover craze in full swing, it seemed only fitting that we would add one of these half-sedan/half-SUV vehicles to our long-term fleet. With its car-based platform, raised ground clearance and on-demand all-wheel drive, the Outlander promised the best of both worlds and we intended to find out if it would deliver. Similar in size and design to Subaru's Forester, the Outlander also provided the perfect counterpart to our long-term Subaru. As similar as the two vehicles were on paper, however, a year of ownership highlighted the two cars' distinct personalities.

    Built on the same platform as the Lancer sedan, the Outlander was designed for buyers who want the size and efficiency of a compact car but need the all-weather capability and day-to-day versatility of an SUV. With a cargo area that opens up to 60 cubic feet, the Outlander can act like a utility vehicle when it wants to, but its standard four-cylinder engine and small size promise day-to-day efficiency.

    Available in two levels of trim (LS and XLS) and either front- or all-wheel drive, the Outlander comes with a solid list of standard features like power windows, locks and mirrors; a CD stereo; air conditioning; cruise control; and 16-inch wheels. Stepping up to the XLS trim level adds a two-tone color scheme, white-faced gauges, an auto-dimming rearview mirror and upgraded cloth upholstery. In 2003, all models came standard with a 140-horsepower, four-cylinder engine and an automatic transmission, but an engine upgrade on 2004 models boosted power to 160 horses.

    Our test model was a fully loaded all-wheel-drive XLS in two-tone gray. It included the Sun and Sound Package and the Premium Package. The aptly titled Sun and Sound Package adds an Infinity sound system and a sunroof, while the Premium Package upgrades the interior with heated leather seats, side-impact airbags, an auto-dimming rearview mirror and heated side mirrors. All the extra options made for a comfortable setup, but be prepared to pay extra if you go this route, as our Outlander topped out well over $24,000.

    How It Drove

    One of the biggest reasons for the popularity of crossover vehicles is their ability to offer the versatility of an SUV along with the crisp ride and handling characteristics of a sedan. In most situations, the Outlander didn't disappoint as it delivered solid all-around handling and a smooth ride. In some instances, however, the Outlander revealed a few weaknesses in the drivability department that kept it from earning unanimous praise.

    The most common gripe from our various staff members was the inadequate amount of power produced by the standard four-cylinder power plant. With only 140 horses at its disposal, the 2.4-liter engine took too much time getting the Outlander up to speed. Most editors noted that it seemed fine for scooting around town, but on the highway its lack of punch was a little more pronounced. One editor quipped, "With this car you have to plan ahead — way ahead, 'cause this sucker is going to take the entire length of a passing lane to make it around a slow semi truck." Another editor noted a similar predicament when he wrote:
    "There were a couple of times on the freeway when I definitely felt shortchanged by the Outlander's horsepower deficiency. In one case, I'd been trapped in traffic in the far left lane. My exit was fast approaching; I needed a rapid burst of speed and power if I was to thread the openings that had suddenly presented themselves, and make it off the freeway. There was a car to my immediate right that I needed to quickly overtake and get in front of if my efforts were to be successful. I floored the Outlander, hoping it would rise to the challenge. It didn't. The 'ute simply didn't have enough hooves underfoot to outpace the car driving next to me. I could have kept the gas pedal glued to the floor and attempted the maneuver nonetheless, but it didn't feel safe to do so. I missed the exit."
    Aside from its obvious lack of grunt, the Outlander's engine was a smooth-running power plant that stayed relatively quiet despite the fact that it was often working hard to keep up. Most editors found that once the vehicle was up to speed, the four-cylinder was unobtrusive and refined. "At highway speeds the Outlander remains fairly silent — this is a big plus when hauling a napping baby," one editor wrote. "The four-speed automatic transmission did its best to keep the engine in its sweet spot, but there was only so much it could do. The fact that it offered manual-shift capability didn't seem to help much either, as one editor found that although it worked as advertised "it wasn't any better at getting more power out of the engine."

    Of course, the biggest benefit of such a small engine is efficiency, but after 20,000 miles our Outlander had only returned an average of 20 miles per gallon. Compared to most SUVs, this is a respectable number, but for a small crossover-type vehicle, the number was a little disappointing. For comparison, consider that our long-term Subaru Forester returned almost 22 mpg with an engine that's slightly larger and more powerful. We would guess that the poor mileage numbers are due to the fact that we were constantly flooring it to get it going, but most drivers will most likely find themselves in the same situation — all the more reason to go for the 160-hp 2004 Outlander.

    When it came to ride and handling, the Outlander fared much better, as most editors found it nimble around town and comfortable on the highway. Compared to the softly sprung Forester, the Outlander felt tighter in corners with less body roll. Wrote one editor, "The suspension seems well suited to the task, not too soft so you do get some road feel, but not so hard that it grows tiring over the long haul. It even did OK winding through the curvy sections of PCH. I wouldn't exactly call it sporty, but most drivers will probably find it to their liking."

    When the road gets rough, the Outlander doesn't fare quite as well as the Forester. One editor drove both vehicles on a torn-up section of road that was under construction on the way to work. "The Outlander handled the potholes and broken pavement without much fuss, but every time I hit the ledge where the road changed from new to old asphalt, a serious shudder was sent throughout the cabin. I drove the Subaru down the same street just to compare the two, and the Subie seemed to handle the same obstacle with much less cabin intrusion." In general, the staff concluded that if you're looking for a vehicle that can handle the rough stuff, the Subaru is the better vehicle, but if you're going to spend the majority of your time on the pavement, the Outlander delivers a slightly better overall ride quality.

    What It Was Like Inside

    Given that most vehicles in this segment tend to offer bland, featureless interiors, the Outlander's stylish trimmings were a welcome change. It's not exactly luxury level stuff, but more than one editor commented on how pleasantly surprised they were with the overall look and quality of the cabin.

    "I really like the interior design," was one comment. "Items like the faux metal on the dash and the analog clock definitely give it a unique look and feel. I like the size and shape of the side mirrors, and the auto-dimming rearview mirror is a nice touch in this class. The plastics used inside don't look as high in quality as those that are in the Forester, but they still seem mostly solid and well-finished."

    Another logbook entry noted similar observations, "I like the overall look of the interior. The detailing is subtle and not too over the top. The gauges are clear and easy to see in all types of sunlight, and the climate controls are easy to use at a glance. The fake 'titanium' accents seem a little cheesy at first, but compared to some other attempts at looking 'cool' I've seen, the Outlander's detailing looks pretty good."

    As good as the Outlander's interior looks, it received somewhat mixed reviews for its overall comfort level. Nearly every editor liked the raised seating position as it makes for a great view from the driver seat, but the seat comfort seemed to vary. "After a few hours behind the wheel, I had to stop and walk around a bit. Even with the much appreciated heaters on, the seats grew painful time and time again," wrote one editor after an extended trip. But another wrote that after a four-hour trip to Vegas, "the front seats were lauded by all for their cushioning and support, which remained effective even after several hours of driving."

    Not surprisingly, the rear seats weren't quite as well received. On that same trip to Vegas, the rear-seat occupants noted that although legroom was plentiful, "the low-mounted bench provided little thigh support for our taller editors who were forced to sit with their legs splayed." The fact that the rear seat backs can be reclined (in separate 60/40 sections no less) helped somewhat, but don't expect full-size adults to remain comfortable for long.

    Storage space is always at a premium in smaller vehicles, but the Outlander's interior, "proved to have enough storage to accommodate various phones, mints and beverages," wrote one driver. "The cupholders can't hold the really huge 1.5-liter bottles of water but they have no problem with the standard one-liter bottles or coffee mugs with handles (due to their unusual shape) and can double as storage. The two additional storage wells under the center stack are ideal for tins of mints and cell phones. The rear cupholders are housed in a nice, supportive fold-down armrest and they, too, can hold one-liter bottles securely."

    Having storage space for a cell phone is one thing, but how does the Outlander measure up when it comes to providing room for bigger things? With just over 24 cubic feet of space behind the second-row seats, there's enough room for a few extra belongings, but as one editor said, "You need to pack light with this vehicle or you'll be forced to put the extra stuff on the roof." Not such a bad proposition when you consider the sturdy roof rack that comes on the XLS models of the Outlander, but a prospect you might not have to face in the Subaru Forester as it provides well over 30 cubic feet of cargo room in back.

    Additional commentary regarding the Outlander's cabin included a surprisingly solid stereo system, easy-to-use climate controls and solid build quality. "I never would have expected a car like this to have a decent sound system, but I was amazed by how solid it sounded with all types of music. The head unit may look basic, but the components it controls are much better than average."

    With a simple three-dial climate control system, no one had trouble getting the cabin set to the right temperature but a few noted that the dials seemed a bit flimsy. Other than that minor complaint, however, the Outlander remained almost rattle-free throughout its year-long stay.

    Summing Up

    Aside from its lack of power, the Outlander proved to be a likable daily driver that delivered on its promise of carlike drivability and sport-ute versatility. It's not overly capable at either task, but for buyers who are looking for a well-rounded family vehicle that can handle a little snow as well as it does the drive-thru, the Outlander is worth considering.

    Our top-of-the-line XLS model garnered universal praise for its compliant ride quality, surefooted feel and quiet cabin. Most drivers found the seats better than average, and the quality of the interior materials was impressive as well. Passenger accommodations in back are merely average and the cargo area isn't the biggest in the class, but for most day-to-day situations the Outlander is big enough to get the job done.

    The Mitsu didn't feel as rugged over rough pavement as our long-term Subaru, but if you don't ever plan on leaving the asphalt, this mini-ute is plenty capable. This is especially true given the fact that the 2004 Outlander was upgraded with a 160-horsepower engine — a cure for the 2003 model's biggest deficiency.

    And speaking of defects, our Outlander showed no signs of coming apart at the seams during its year-long stay. Other than regularly scheduled maintenance and a recall that never affected the vehicle's drivability, we experienced no major problems or breakdowns — something we can't say about all our long-term vehicles.

    True Market Value at service end: $15,436
    Depreciation: $9,034 or 37% of original MSRP
    Final Odometer reading: 19,770
    Best Fuel Economy: 26.8 mpg
    Worst Fuel Economy: 13.8 mpg
    Average Fuel Economy: 19.5 mpg
    Total Body repair Costs: None
    Total Routine Maintenance Costs (over 12 months): $73.85
    Additional Maintenance Costs: None
    Warranty Repairs: 1
    Non-Warranty Repairs: None
    Scheduled Dealer Visits: 2
    Unscheduled Dealer Visits: None
    Days out of service: None
    Breakdowns Stranding Driver: None

    1This is the private-party sale TMV for a gray 2003 Mitsubishi Outlander XLS AWD with 20,000 miles in "clean" condition in the 90404 ZIP code as of Feb. 2004.

    2To calculate depreciation, we compared the original MSRP ($24,470) to the True Market Value (TMV).

    Changes to the Outlander since 2003

    2004 — The standard 2.4-liter engine gets a power boost to bring its total up to a more respectable 160 horsepower.

    Ups and Downs

    Ups: Sharp-looking interior, supportive front seats, solid handling, plenty of interior storage space, good quality sound from premium audio system.

    Downs: Meager horsepower leaves it gasping, tight rear quarters, less cargo room than its competition, not much off-road ability, unimpressive gas mileage.

    Bottom Line: A stylish and comfortable crossover vehicle with loads of versatility, the Outlander is an excellent urban family vehicle — just make sure you keep it on the pavement.

    Recalls and Problem History

    Recalls:

    1 — On certain models, during extremely low-temperature conditions, ice can build up on the inside of the engine throttle valve causing the accelerator to stick or not return to idle after accelerating.

    2 — Additionally, on certain models, water could enter the front floorboard area from the openings in the side sill or upper dash area. This water could collect under the seat and cause electrical corrosion to occur in the wiring harness connectors that contain the wiring for the seatbelt pre-tensioners, side airbag sensor and brake lights.

    Problem History

    During our first few months of ownership, several drivers reported intermittent static coming from the stereo speakers after at least an hour of use. Since it couldn't be replicated reliably, it was never addressed by our dealer.

    Dealer Service Reviews

    Santa Monica Mitsubishi in Santa Monica, Calif.

    February 2003
    "With just over 7,100 miles on the clock, we figured it was close enough to the recommended service interval (7,500) to take it in and score the Outlander some new fluids and a tire rotation before passing it on to the next editor. Coincidentally, just a day before our editor planned to take it in for service, we received a recall notice that required a trip to the dealer anyway. The problem involved possible throttle malfunctions at extremely cold temperatures, not something we were likely to encounter in Southern California but a concern nonetheless.

    We phoned the folks at Santa Monica Mitsubishi at around 11 a.m. to see if they knew of the recall and if they could take care of it along with an oil change and a tire rotation. Mark, the service advisor, knew of the problem and assured us that it could be taken care of quickly. We arrived at the dealership at 1 p.m. Mark promptly wrote us up and we were on our way. An hour and a half later, we received a phone call informing us that our Outlander was ready to go. The recall repair was simply a matter of reprogramming the engine computer, so no new parts were required. When we picked up the vehicle, the $34.95 charge was exactly what we had been quoted. Mark spotted us on the way in and brought the car around in the meantime. Needless to say, it was an effortless, no-hassle service and recall repair that took less than two hours start to finish.

    October 2003
    During the month, we noticed that the Outlander was overdue for its 15,000-mile service, which calls for an oil change, a tire rotation and various inspections. Our editor was able to get a same-day appointment at Santa Monica Mitsubishi, and the service manager, Edward, was easy to work with throughout the process. The final bill, $38.90, was quite reasonable by Southern California standards.

    What Consumers Say:

    "After driving for a year, it has lived up to my high expectations. I read the reviews of 'not enough power,' but waited until I drove it to form my own opinion. The transmission's manual mode gives the passing and highway entrance power you want. The automatic mode is tuned nicely to the engine's power. The ride is beautiful. Take it on some windy country roads and go hard into the turns and it'll make you smile. Tell your backseat passengers to recline and they'll smile. I found the Infinity stereo to be OK, I had to turn the bass down or it would distort. No mechanical or body probs. Great entrance and exit height. Range is 300 miles between fill-ups." — MostlyCinical, Jan. 12, 2004

    "We went in to look at the Galant and found the basic version of this vehicle to be of similar price. We test-drove it and fell in love. It is perfect for us — small but with the AWD we really need in our climate. We opted for the totally loaded version and are very pleased." — J Paredes, Oct. 2, 2003

    "We needed to replace our '98 Pathfinder. My wife won't drive a wagon or minivan. So, the usual 'cute-ute' suspects were RAV4, CR-V and Forester. Did not consider Outlander due to power issues. Tried to buy the Toyota, but couldn't get the right deal. On the way to a 2nd Toyota dealer, we decided to stop and check out the Mitsubishi. She loved the style, it drove great, and power — while more would be nice — isn't that bad. Bottom line is we got a lot more for our money with the Outlander. Do not overlook it in your search for the right 'cute 'ute.'" — Eye Candy, Sept. 29, 2003

    "The interior is flawless. Honda could learn something or two from this vehicle. The seats are supportive and very comfortable. The rear seat and space is remarkable considering it's a mini-ute. Yes, cargo and power are down, and fuel consumption is not the best. But the torquey punch is great. This engine races to the redline so first gear upshifts need to be guarded while going through the gears. The Freelander is the only other mini-ute to offer an automanual shifter, albeit a 5-speed. The stereo is clear, accurate and thumps. The styling is great 'til you get to the rear (too quasi- econowagon)." — DACNA, July 16, 2003

    "Have had our Outlander about 6 weeks now. Haven't found anything wrong yet. Starts right up, runs great. Comfortable, easy in, easy out. Bought it primarily to be an economical cruiser around town, handles that flawlessly. On the highway, I've had it up to 80, cruised at 70, felt safe & secure. First foreign vehicle, extremely pleased with it so far." — Myke, May 8, 2003

    "First the nits. No power! Needs a turbo bad! You'll need a calendar to clock 0-to-60 times. The Infinity stereo is horrible. FM reception reaches only about 40 miles. The speakers are just bad. The DC outlet is only powered when the car is on — my cell phone is always dead. Brake and gas pedals kind of close, sometimes I hit both with my size 9 feet. The Sportronic trans is just a gimmick. Gas mileage is a disappointing 17 mpg in mixed driving. BUT (really big 'but') this puppy is fun to drive. It handles like a sports car and loves curves. Goes fine in ice and snow, too. Even with all the minor annoyances, I love driving this car. Now, if it only had a turbo!" — Rustaman, Feb. 20, 2003

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