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Long-Term Test: 2001 Mazda Tribute ES-V6

Road Test

Long-Term Test: 2001 Mazda Tribute ES-V6

Introduction

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    The Edmunds.com long-term program has several goals, one of which is to maintain a healthy mix of vehicles. Despite claims from certain staffers that a Ferrari 360 Spyder would perfectly round out the fleet, our long-term candidates have to fit into the overall scheme of things. Obviously, we try to cover as many market segments as is fiscally possible, especially given the fact that we actually pay for our long-term cars rather than have them handed to us by the manufacturer. We also try to maintain a balance between cars and trucks and foreign versus domestic nameplates while still showcasing what we believe to be the hottest new products.

    Lucky for us, Mazda's new Tribute covers all of these practical bases in the long-term program while still being an entertaining and utilitarian vehicle. First, it's technically a truck (even though it's got unibody construction, four-wheel independent suspension, and rack-and-pinion steering) so that helps balance the car/truck aspect of our fleet. It's also a foreign nameplate (though 85 percent of its parts content comes from North America and it's assembled in Kansas City), which keeps our foreign/domestic ratio in check. Finally, because it has a near identical twin, the Ford Escape, it's likely that Escape owners, and potential owners, will get as much benefit from this car's appearance in our long-term updates as Tribute owners do, thus doubling the "cute ute's" readership.

    But is it a hot product? Does it register on the all-important "I gotta have one!" scale that every automaker tries to shoot for when introducing a new model? The answer is, "That depends." In a bizarre twist of fate, our car-buying consultant, Phil Reed, found himself in the strange position of trying to locate two Tributes at the same time. Both of them had to be ES-V6 models with ABS. One was for our long-term fleet, housed primarily in Los Angeles; the other one was for an Edmunds.com executive's daughter living in New York City. The buying experience for each Tribute was as varied as the December weather patterns in each of these two cities.

    Similar to our PT Cruiser challenges back in August, the Tribute proved to be much hotter on the West Coast than it was back East. After realizing that ES-V6 models with ABS were tough to locate, Phil began cold-calling dealers and asking them if they had any ES-V6 Tributes on the way. He was quoted prices ranging from $1,000 to $3,000 over MSRP. Finally, at Galpin Mazda in Van Nuys, Calif., Phil talked to David Gutierrez. Mr. Gutierrez told Phil that they were selling Tributes for sticker, except for the DX model, which was being slightly discounted. They didn't have any Tributes on the lot that met our requirements exactly, but they expected a Galaxy Blue Metallic ES-V6 with ABS to arrive in the next two weeks, and they needed only $100 to hold it for us. We should mention that this price was agreed upon before Galpin knew the car was for Edmunds.com.

    In New York, the process was far less belabored. Phil explains, "Back East, the availability of the ES seemed better. I found several ESs sitting on lots. The ES that we ultimately bought was $400 over invoice, but the sales manager, Ralph Sibbio, and the sales consultant, Linda Cipriano, at Manhattan Auto Group, knew who we were and gave us a sweet deal." When our executive's daughter arrived at the dealership to take delivery, the sales staff, in her words, "rolled out the red carpet" and had her on her way in no time.

    Our difficulties in locating a suitable Tribute on the West Coast were further complicated when, on the day we were scheduled to take delivery, a recall was issued. Because it was a safety recall related to the windshield wipers, the dealership wouldn't release the car to us until it was inspected. The timing couldn't have been worse, as our executive editor was taking the week of Thanksgiving off and the recall came on the Friday before, meaning he wouldn't have the Tribute during his vacation. A week and a half later, after crosschecking the vehicle identification number with those on the recall list, Galpin Mazda confirmed that our Tribute was not affected by the recall. We were finally allowed to pick it up.

    This recall incident points to what is perhaps the most troubling aspect of the Ford Escape/Mazda Tribute. In the six months since these vehicles were introduced, a total of SIX recalls have been issued, many of them rather frightening. For instance, the first recall involved a malfunctioning cruise control unit that could cause the throttle to stick. Then came notice of a faulty steering column screw that might allow the steering wheel to fall off. This was followed by news of rear wheels that might fall off and leaky fuel lines that could result in fire. Thankfully, by comparison, the faulty windshield wiper linkage that held up our Tribute for a week and half seemed rather innocuous.

    As with the Focus, the Tribute is superior to many vehicles in its class. At 200 horsepower, it's the most powerful mini-ute on the market. Ride and handling are among the best you'll find in a high-profile vehicle. And, as with the Focus, incessant recalls shortly after the vehicle's introduction could threaten its long-term success. They most certainly are causing a few Escape/Tribute buyers to rethink their purchase choice.

    After a month behind the wheel of our Galaxy Blue Tribute, executive editor Karl Brauer is prepared to forgive the Mazda's checkered past. The engine "is a delight" in his opinion. It makes a low frequency groan when heavy throttle is applied, but the Tribute actually bolts forward (a term he never thought he'd use in reference to an SUV), oftentimes surprising the sport coupe driver next to him at stoplights. Freeway merging is pure bliss and the 3.0-liter V6 has no problem maintaining 75 mph or more.

    This abundant power combines with tight steering and a stable ride to give the Tribute an eerily sporty feel. The commercials claim this vehicle is what would happen if a bunch of sports cars (in this case, Miatas) raised an SUV. A somewhat goofy, but certainly accurate, concept for describing the Tribute's driving characteristics. Mr. Brauer's commute doesn't allow for any true handling tests, yet even on the mean streets of West L.A. he came to appreciate the Mazda's ability to bound over neighborhood dips in one instant, then sluice around a freeway on-ramp the next. If this is the future of the SUV (and we believe it is) than tomorrow can't get here soon enough.

    A few minor (and one major) complaints did arise during our honeymoon period with the Tribute. The most glaring, or should that be dimming, was the angle of the headlights. Aimed almost directly at the ground, they failed to illuminate anything more than 8 feet beyond the Tribute's grille. It took a trip to Santa Monica Mazda to re-aim them, though this was handled in a few hours and cost us nothing.

    Beyond the headlight issue, we noticed rather weak detents between gears, requiring extra care when shifting between park, neutral, and reverse. We've been impressed with six-disc in-dash CD changer, but can't understand why Mazda failed to give us a tuning knob for the radio. It's not like the knob doesn't already exist. In fact, it's sitting right there, waiting to be used for audio functions like bass, treble, balance, etc. But these functions come up only when you push the knob in before turning it. Simply turning the knob does nothing while tuning the radio requires pushing up and down on smallish buttons. Seems like a waste of hardware to us.

    There's also a rattle coming from the cargo area, likely due to a loose interior panel located on the rear hatch. Otherwise, build quality appears first rate with sparkling paint, supple leather and tight body panel tolerances.

    How will the Tribute hold up over two years of life with Edmunds.com? Check back here every month for the next 24 and find out.


    Total Odometer Reading: 728
    Best Fuel Economy: 17.5
    Worst Fuel Economy: 12.5
    Average Fuel Economy (over the life of the vehicle): 14.3
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: Headlights pointed straight down, providing no forward illumination (fixed for free under warranty).

    Road Test

    January 2001

    Our new Mazda Tribute received quite a workout this month at the hands of editor-in-chief, Christian Wardlaw. He visited relatives in central Tennessee for the holidays, and opted to drive there from Los Angeles rather than fly. The trip total amounted to nearly 5,000 miles in eight days, plenty of time to evaluate the merits, and demerits, of the new Tribute (and its twin, the Ford Escape).

    First, let's cover the bad stuff. Wardlaw reported that the driver's seat feels firm, supportive and comfortable at first, but over time (roughly six hours and 450 miles — whichever comes first), his lower back began to ache badly. By the time he called it quits after 12 hours (Los Angeles to Santa Fe, where his father lives), he was in serious pain, fidgeting constantly to try and find comfort. "Thank God for Advil," he wrote in the logbook.

    Not surprisingly, given his pain, the Tribute ES doesn't have adjustable lumbar support. Instead, it has a protruding curvature that cannot be adjusted and is, evidently, incompatible with the design of Wardlaw's spine. He was dreading the drive home from Tennessee, but strangely, after a day during which he covered the 1,150 miles between Beaumont, Texas, and Tucson, Ariz., his back felt fine. Perhaps the Trib's seat wasn't to blame after all. We'll wait until more staffers get serious seat time before making a determination.

    One thing is certain with regard to cabin comfort: Mazda offers plenty of seat track travel and a wide range of height adjustment (although the angle of the bottom cushion cannot be adjusted separately, making an optimal driving position unlikely). Wardlaw noted: "This is one of the few vehicles I have ever driven in which I do not utilize the entire range of seat track travel. This means I have plenty of room for my legs, and can leave plenty of room for the legs of my passengers as well."

    Wardlaw says that another long-distance travel bugaboo is the design of the front door panels. With a nice, wide upper edge and a user-friendly armrest, you'd think a highway driver would be in heaven. Alas, Mazda mysteriously padded the door panel insert with a vinyl leatherette, and left the panel top and armrest rendered in hard, cold, unforgiving plastic. Major goof. "The top of the dash is pliable, why not the spots where people actually contact the interior?" asked Wardlaw, likely massaging his bruised left elbow.

    Next on his list of gripes? Interior noise is excessive on the highway. Engine drone, tire roar, and wind noise all conspire to quash conversation with passengers. Other niggles included a knob, sized and placed for tuning the radio, but without an associated tuning function and a lack of illumination for the cruise controls on the steering wheel (ditto all power window switches save the driver's, and the power lock switch).

    Speaking of cruise control, Wardlaw claims the system on the Tribute is hard to use, and not particularly adept at its job. Often he'd set the system for 80 mph, only to find himself blasting along at 83 mph shortly thereafter. Also, there is no deceleration feature, so when this overshot of speed occurred, he had to shut off the system and reset the speed. At night, since the buttons aren't illuminated, it was hard to find the SET feature, located in the middle of the three functions on the right side of the wheel.

    OK, what else? Oh yes, the storage bins in the dash aren't lined or rubberized, which means items placed there rattle and scrape as they slide on the hard plastic. The way the rear seat cushions fold is unusual, and it takes some practice to maximize cargo space in a fluid fashion. The leather seat upholstery is low-grade stuff, feeling less luxurious than the vinyl that covers the seat sides and backs. Also, the driver side outside mirror flutters at speeds over 70 mph, making it hard to see detail about the cars behind.

    Finally, and perhaps the most significant complaint of all with regard to long-distance travel, the Trib's 16-gallon fuel tank, combined with sub-20 mpg fuel economy averages, means frequent fill-ups, on the order of every 250 miles or so — more often around town. Ugh.

    When we took delivery of our Tribute from Galpin Mazda in California's San Fernando Valley, the headlights were beamed at the ground. Santa Monica Mazda took a look-see and claimed to have solved the problem. But on the first day of Wardlaw's trip, during a pre-dawn blitz across the California desert, it was clear that the headlights weren't illuminating as much of the roadway as they should be. The fog lights actually helped increase visibility in terms of distance.

    New Mexico's Santa Fe Mazda/Volvo/Suzuki kindly took us in the next morning with a last-minute appointment, tweaked the lighting while we waited (it took about 10 minutes), and then sent us on our way. Our thanks go to Mark Harris, the assistant service manager, and his team for taking care of this problem quickly, and competently, as it turned out. That night, blazing across western Oklahoma, the Trib's lighting was up to the task, keeping Chris informed about the road surface even at 85 mph.

    Yep, 85 mph. He says he had the Tribute up to 100 mph at one point, and, aside from the deafening noise inside the cabin, reports that this SUV is quite solid and stable at speed. Handling is responsive, brakes a joy to operate, acceleration impressive. The ride is very stiff — sports car stiff — but this is likely Mazda's effort to not only differentiate the Trib from the Ford Escape, but also substantiate its claim that this SUV is the spawn of a gaggle of Miata roadsters.

    Wardlaw thoroughly enjoyed the in-dash, six-disc CD changer, but not the muddy bottom end of the sound system's aural quality. The stereo is capable of lots of volume — more than anyone needs. He never cranked it louder than halfway, despite the din from the engine and tires. Also useful for highway trips: two power points in the dash, one cold and one hot. This setup was perfect for Wardlaw's radar detector and cell phone. The top plug, a cold one, was used for the radar detector, which turned on when the car was turned on, and turned off when the car was turned off. The bottom plug, a hot one, was used for the cell phone, and charged the phone as the Tribute sat overnight. This is an excellent example of design accommodating modern needs, in Wardlaw's opinion.

    Upon his arrival in Tennessee's Cumberland County, the Tribute traversed light snowfall. Wardlaw says that the all-wheel-drive system performed admirably and seamlessly, transferring power from the front to the rear wheels when the fronts slipped in the snow. Also, he noted that the centrally mounted hand-operated e-brake made for good fun in icy parking lots. Whoo-hoo!

    Wardlaw had one additional cold-weather-related bit of praise for our Mazda. From our logbook, "The Trib's heater quickly produces warm air, and on its hottest setting, the air flowing from the dash vents damn near singed the hair on the backs of my hands."

    One night, he offered the Tribute to his father-in-law, who needed to make a run to the Nashville airport. "Papa," as Wardlaw's kids call him, is shopping for a mini-SUV, and the Trib is one of the models our editor told him to investigate. What are the current front-runners on Papa's list? The Honda CR-V and Subaru Forester are the contenders.

    Papa had this to say about the Tribute, "Responsive steering, but it felt small [compared to his 1995 4Runner], like you weren't in anything — it's a good woman's SUV." Ouch! His real name is being withheld to protect his well-being. He also offered comments about good acceleration, handling like a car's, seats that were too stiff and pleasing ergonomic interior design. Sister-in-law Meagan called it "smooth and comfortable, but too small — not an acceptable replacement for my Sienna minivan." Obviously, these aren't mini-SUV people.

    After Christmas, Chris headed for home. "Admittedly," he told us, "I blew a great opportunity to really put the Tribute through its paces coming back to California."

    "How so?" we asked.

    Evidently, the worst ice storm in Arkansas history coated I-40 with ice and snow from Memphis to Albuquerque on the day he headed west from Crossville, Tenn. Wussy-boy turned due south at Nashville, and wound up in balmy Beaumont, encountering nothing more than a few rain showers at the Louisiana/Texas state line. Based on what we saw on the national news of the situation in Little Rock, we'll cut him some slack on this decision to skirt the storm.

    The next night, while crossing the extreme southern reaches of New Mexico, Wardlaw lifted his arm from the center console to adjust the stereo volume, when his wrist contacted the gear selector. The selector, which juts out of the steering column and sits right between sightlines for both the stereo and climate controls when the vehicle is placed in Drive, went immediately into Neutral. At 80 mph. With the cruise control on. The engine revved for a split second, the cruise disengaged, and Wardlaw says he nearly had a heart attack thinking he'd spewed the tranny all over the interstate. Mazda really ought to move the shifter to the center console, or consider using a stubby selector like the one on the Ford Taurus.

    The following day, Chris arrived home in Santa Clarita, Calif., with enough time to get the filthy Tribute washed. After detailing it in his driveway, he discovered minimal road-trip damage that amounted to a couple of stone chips in the hood, one in the windshield, and a cracked fog light lens. So he made a list of things for Santa Monica Mazda to repair or replace: cracked fog light lens; driver side-view mirror flutter; loose inside tailgate panel; loose rear headliner at tailgate; missing driver side kick-panel screw; and an incorrectly installed driver side windshield wiper blade.

    SM Mazda ordered the fog light (the lens cannot be replaced — a whole new assembly was required at a cost of $83.83 plus tax), the mirror, clips for the tailgate panel, kick-panel screws and a new wiper blade. They fixed the rear headliner, which had peeled away from the weather stripping that is supposed to hold it in place, on the spot. At this writing, we're still waiting for the parts to arrive.

    So, what's the verdict this month?

    Wardlaw writes: "Good looking and with most of the ingredients necessary to make for a desirable yet functional cross between a car and truck, all the Tribute needs to truly succeed is some investment in sound deadening, higher quality materials, a couple more surprise and delight features, a bigger fuel tank and additional adjustment for the front seats (if not for all Tributes, then just for the ES). Also, if the number of recalls is any indicator, more attention to product quality couldn't hurt.

    "Overall, the Tribute is a fine conveyance in need of a trip to finishing school. The basics are competently covered, but the rough edges could use some smoothing out. Still, it's a raging bargain for a family of four needing a good blend of low price, handsome styling, a roomy interior and plenty of get-up-and-go, all with the ability to take the worry out of a snowstorm or wet roads. At this point in our test, I give the Tribute a thumbs up."

    Current Odometer: 6,303
    Best Fuel Economy: 25.2 mpg
    Worst Fuel Economy: 13.8 mpg
    Average Fuel Economy (over the life of the vehicle): 18.8 mpg
    Body Repair Costs: $90.54 (replacement fog light)
    Maintenance Costs: None
    Problems: Loose interior door panels, poorly aimed headlights, sagging headliner, fluttering side-view mirror, twisted wiper blade.

    Road Test

    February 2001

    It's hard to believe that our Mazda Tribute has been in our long-term fleet for just two months and it's already passed the 7,000-mile mark. If we were to keep this pace up, we would amass 84,000 miles at the end of the two-year lease. Anybody want to guess what the mileage penalty would be?

    This month, the Tribute rotated to Senior Editor Brent Romans. Brent's only experience in the Ford Escape/Mazda Tribute had been at the Escape's press introduction, so he was looking forward to spending some quality time with the vehicle.

    In comparison to Editor-in-Chief Christian Wardlaw's cross-country jaunt last month, the Tribute stayed well within state lines. Brent used the Tribute primarily for his short commute to the Edmunds.com offices. This allowed him to gain some observations about shorter driving stints.

    While he rarely spent more than one hour at a time in the SUV, Brent found the seats to be more than adequate. He appreciated the power-operated controls and the relatively high seating position. Just like Chris, however, Brent found fault with the prudish fuel tank. When used primarily for city driving, the Tribute's range drops to little more than 200 miles. He also disliked the position of the transmission shifter that blocks the radio's volume knob when it's placed in drive.

    Brent was more impressed with the Tribute's sporty demeanor. "Mazda's ad campaign that shows Miatas raising a Tribute isn't as far-fetched as you might believe," says Brent. "The Tribute makes an excellent suburban assault vehicle. Thanks to the unibody design, it handles and rides very similarly to a car. Its quick steering and short turning circle are very beneficial for mall parking lots. And thanks to the additional ground clearance, the Tribute is better able to handle rough stuff like potholes, speed bumps and broken pavement."

    The V6 engine and quick-shifting transmission also gained praise. With 200 horsepower and 200 foot-pounds of torque from its 3.0-liter V6, the Tribute can easily outpace other compact SUVs like the Honda CR-V and Toyota RAV4. In certain situations, it can even show up Porsches.

    "There's a freeway entrance ramp I frequently take," says Brent. "It has two lanes that feed into one lane once on the freeway. The two lanes are queued by traffic staging lights. Whichever vehicle gets the jump at the lights gets to be first on the freeway. One particular day, I was staged up against a Porsche 911. Since the road surface is frequently slippery at the lights due to dropped oil and antifreeze, I knew I had the advantage. As soon as the staging lights turned green, I mashed the Tribute's throttle. Thanks to the four-wheel drive, I was able to squirt off the line and gain pole position. I wonder how that Porsche owner felt after seeing his $60,000 sports car being humbled by a $25,000 SUV."

    Road Test Editor John DiPietro didn't take on any sports cars during his weekend with the Tribute, but he did use it to take himself and a couple of friends skiing. John went to Bear Mountain Resort located in the San Bernardino National Forest. Like Brent, he appreciated the powertrain, noting that the transmission never got confused when climbing hills. The Trib's accommodations proved more than adequate for his friends and all of their gear.

    For the drive back to Los Angeles, the Tribute kept its snow-frosted skiers happy with a quick-acting heater. John did notice that virtually no air comes out of the floor vents, however. This is the case even if the climate knob is moved to the specific floor setting. We know from Town Hall postings that lots of Tribute owners have experienced this problem, and one of our staff members suggested that this problem might be covered in a Mazda technical service bulletin (lord knows there's been plenty of them), so we plan to have the issue addressed at our next dealer service.

    That service will happen once we reach 7,500 miles. We still haven't heard from Santa Monica Mazda concerning our replacement parts addressed in last month's update. Hopefully they will be available by the time we arrive.

    Current Odometer: 7,348
    Best Fuel Economy: 20.9 mpg
    Worst Fuel Economy: 14.2 mpg
    Average Fuel Economy (over the life of vehicle): 18.5 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: Floor vents blow minimal amounts of air

    Road Test

    March 2001

    Driving the Mazda Tribute for the month posed quite a quandary for Associate Editor Liz Kim this month. See, usually she's an ardent SUV critic, with their gas-guzzling ways and truck-based platforms that are, at least for her, at odds with pleasant driving experiences.

    But while the Tribute swills unleaded like Peter O'Toole does Bombay Sapphire, at one point burning a gallon for every 15 miles driven, the raucous-but-peppy 200-horsepower V6 and its tidy dimensions which rival that of a compact car while still providing substantial cargo capacity made the transgression forgivable. Furthermore, a four-wheel independent suspension, unibody construction and a remarkably tight turning diameter of 36.8 feet all contributed to such a driver-friendly vehicle that she couldn't squelch the fondness that burgeoned in her heart. But she notes that those who prefer a soft, comfortable ride will mind the suspension, which is mucho harsho over bumps; cruising along on uneven pavement produced a series of teeth-jarring thwacks through the cabin. Its ability to remain relatively flat and composed through corners and twisties is the rewarding payback. And hey, how can you go wrong with an in-dash six-disc CD changer?

    She also liked the looks of the truck, preferring it to the homeliness of its fraternal twin, the Ford Escape. She surmised that the Mazda Tribute and the Ford Escape are much like the Baldwin brothers; you know that they're from the same family, but, somehow, Billy's so much better looking than Stephen.

    Miss Kim dropped off the Tribute at Santa Monica Mazda for its 7,500-mile service, which occurred a little late with 7,995 miles on the odometer. When she called to make an appointment, she was told that one wasn't necessary, and that she could drop it off at her convenience. She did so at 9 a.m., and also alerted the service advisor that a new foglight assembly, a driver-side mirror, clips for the tailgate panel, kick-panel screws and a wiper blade to replace an ill-fitting one had been ordered on January 2. He said that he'd look into whether they had arrived, and she was told that the car would be ready later in the afternoon.

    At 5:30 in the evening, an antsy Kim called to see if the car was indeed ready and was told brusquely that they would require another day. Geez, thanks for calling to let her know beforehand, so that she could make arrangements. Luckily, she had another car to ferry her home; she surmised that if she were a normal customer and didn't have access to a fleet of company cars, she would be quite upset.

    The next day, at around 10 a.m., she called again; a couple of more hours, she was told. At 1 p.m., she called once more and was overjoyed to hear the sweet words "It's ready for pickup!" She appropriated the services of Road Test Coordinator Neil Chirico, who had been a service advisor in a previous life, to drive her to the dealership. Luckily, he hung around. They dropped a dime in the meter, thinking that it would take no more than 12 minutes. It took much longer than that; Mr. Chirico tells the sordid tale of the Mazda pickup:

    "We arrived at the dealer, after we called to confirm that the vehicle was ready for pickup. The real question was if the paperwork was completed, but shouldn't that have been a given?

    "We were promptly greeted on the service drive by an advisor who told us that our guy was out to lunch and directed us toward the cashier window. The service cashier looked through her pending pile of papers, but could not locate our vehicle's paperwork. She told us it would be a few minutes.

    "We waited while she ran to see what the holdup was on our paperwork. She came back by us on the way to one of the other offices, leaving the cashier window empty for the time being. After some time had passed, our paperwork was dropped off at her work station, although she was still not back. We waited and waited, until more time had passed and the person who had dropped the paperwork off came back to see if another person could complete it for us."

    Twelve minutes had passed, so we ran to put in another dime in the meter.

    Neil continues: "The other person working in the office then attempted to help complete the paperwork, but did not really seem to be making progress. More waiting. After a while the original cashier came back and was surprised that we were still there waiting, so she took over the job of completing our paperwork.

    "She finally called us to the window, and we reviewed the charges. The first thing we noticed was that we were not charged for a foglamp, even though they had replaced it and charged us for the labor. Next we noticed that on two of the warranty repair lines, parts were special ordered (a driver side kick-panel screw and clips for the inside tailgate panel) for concerns that we had inquired about during the last service visit. Why did they have to special order parts again? Somehow, the windshield washer fluid that should be included with the 7,500-mile service was put on the wrong line. I asked about the special ordered parts and was referred to our service advisor, but the cashier did look into why we were not charged for the foglamp.

    "After we waited some more, she called us back up, and we were told that the foglamp had been paid for on the last service visit. Since we were not present when the vehicle was brought in for the previous service visit, we did not know this. Chalk one point up for dealer integrity. She had also moved the windshield washer fluid to the correct line with the service items. We paid the bill and proceeded to our service advisor to ask about the special ordered items."

    Twelve more minutes. Liz dug deep in her pocket and found a quarter, which gave them 30 whole minutes. Plenty, right?

    "He had just returned from lunch, and we caught him off guard as he did not know we had been there and waiting," Neil says. "When asked about the special ordered items, he gave us a line about having to order more parts, which in service advisor speak means they forgot to order them the first time. I had also noticed that the original estimate given was for $155.00 but our final invoice said $175.00. I decided to ask the service advisor if he knew why there was a difference (the California Bureau of Automotive Repair does not allow changes to the estimate without prior written or verbal approval from the customer, to protect you from being overcharged)." Had Liz received any contact authorizing an increase in the estimate for the repairs? Nope.

    "I then asked our service advisor if he could account for the difference in the estimates. He explained that it was the wiper blades for the $20.00 difference in the estimates, until I pointed out that they were a warranty item. Ah hah! He then proceeded to make changes to our billing. I told him I really did not need to have him change the billing; I just wanted to know why there was a discrepancy."

    The thirty minutes had passed; in went another quarter.

    "After getting back to the service cashier again, we were told we would receive a $6.02 refund back to our credit card. I then asked the cashier if I could have a copy of the original invoice, to see where the charges were changed. She explained to me that once she made the changes, the original was no longer valid. I then explained to her that I understood that, but wanted the paperwork back to compare the two. We went back and forth in this issue until our service advisor came over and intervened.

    "I explained to him that I wanted to know what charges were changed. He told me that since it didn't matter as long as the bill was correct, I should not care. I then told him that with my background as a service advisor I was curious to see where the changes were made. I said that he either removed the difference from the labor for the foglamp or the labor for the 7,500-mile service. He admitted that he changed the labor on the service.

    "Seriously, I wasn't trying to give him or the cashier a hard time. I was merely trying to discern whether he made a mistake on the original estimate or if the billing (sometimes when you buy a service package, like a 7,500-mile service, the service would cost more if you separated the individual items out as opposed to the packaged price). It turns out that he was just trying to make up for his mistake and the billing was indeed correct."

    Well. An hour and a half, 70 cents in change and worn patience later, we finally left with our Mazda Tribute with more questions than answers. A person who didn't have the time or expertise to analyze the invoice would have merely assumed that everything was in order and left on their merry way.

    Was the $6.02 worth it? Certainly not. Should they have gotten it right in the first place? Uh, yeah. Six dollars here, six dollars there; in the big picture of things, it's not a lot of money (especially since we have the luxury of expensing our cars' services), but it matters.

    Not to mention the fact that we still have to return to install the special order parts.

    Current Odometer: 8,727
    Best Fuel Economy: 19.9 mpg
    Worst Fuel Economy: 14.3 mpg
    Average Fuel Economy (over the life of the vehicle): 18.3 mpg
    Body Repair Costs: $75.00 (replace foglamp)
    Maintenance Costs: $87.30 (7,500-mile service -- includes tire rotation, oil and filter change, brake inspection, 27-point inspection)
    Problems: None

    Road Test

    April 2001

    Technical Editor Miles Cook, who isn't much of an SUV fan, still enjoyed piloting our long-term Mazda Tribute this month. The Trib's lively 3.0-liter V6 engine and responsive automatic transmission contributed to Cook's enjoyment in commuting back and forth to work. Besides the powertrain, the other part of the Mazda's personality that Cook and the majority of other staffers seem to enjoy most are its tight and precise handling manners. Yep, the Tribute is probably one of the best-handling SUVs on the market right now. It's confident enough in curves and on winding roads to make the driver think he's driving a sedan or even a two-door coupe. Taking curves at 10 to 15 mph faster than the posted speed never causes concern for the driver or any passengers.

    Despite several recalls — one of which involved the steering wheel coming loose — no problems arose this month with our Galaxy Blue zoom-zoom mobile. In fact, everything on this SUV is staying in place just fine. And we're finding out mighty fast about durability issues with this machine, as we've racked up more than 16,000 miles of seat time in only four months! For staffer Cook, much of his time in the car has been spent on weekend trips from the hustle and bustle of Los Angeles to much quieter Santa Barbara, Calif. During those trips, a significant stretch of road traveled is Pacific Coast Highway (also known at Highway 1). Part of Highway 1 has a few 35-mph curves, which Cook says can be easily negotiated in the Tribute at 55 mph or more. Try that in an Excursion, a top-heavy Explorer or some other ham-fisted-handling SUV.

    Cook reports that minor ergonomic issues, such as the too-long shifter that gets in the way of the radio controls, are the types of things that he could get used to over time. He did think that the shifter detents were a bit too soft (the same problem found in our long-term Honda Odyssey minivan), and the seemingly flimsy door handles feel as if they could break off if pulled too hard. The main snafu that he'll never be able to really comprehend is the big "tuning" knob on the radio that controls the bass, treble, balance and fader when you push it. But turn it without pushing it first? It does nothing. It's kind of like the "zero function control" (non-factory buttons or knobs that no longer control anything) found on some of the old Corvettes and Mustangs that Cook owned in his younger days. Go figure.

    Some editors have carped about the Tribute's noisy cabin and raucous soundtrack emanating from under the hood. None of these issues bothered Cook, especially when the decent-sounding CD player was cranked up. But if you want super-smooth and whisper-quiet to be part of your SUV driving experience, there's certainly others out there that will do better than the Tribute. But how do those big living rooms on wheels handle curvy roads?

    Finally, Cook says he was concerned that our Tribute often seems to be a bit of a gas-guzzler. While the EPA ratings are 18 mpg in the city and 24 on the highway, our average of just over 18 mpg seems as if it could be better. It's likely due to our staff's admittedly heavy feet. As mentioned before in previous updates, he also finds it something of a drag that the Tribute can't really go much farther than 300 miles on one tank of fuel. A larger fuel tank would be a good idea for the not-so-stingy Mazda.

    Maybe the next few editors who get seat time in the Trib will feather the pedal in an effort to up the fuel-economy average a little bit. But don't bet on it! Mazda's spunky and sprightly mini-SUV entry is simply too fun to drive to worry about that. We'll leave that challenge to the next editor who draws our long-term Honda Insight, instead.

    Current Odometer: 16,403
    Best Fuel Economy: 20.9 mpg
    Worst Fuel Economy: 14.2 mpg
    Average Fuel Economy (over the life of the vehicle): 18.3 mpg
    Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    May 2001

    This month, our Mazda Tribute was entrusted to resident sport-ute lover and road test editor Ed Hellwig. He was anxious to see just how Mazda's "Miata-bred" SUV compared to the numerous mini-ute competitors he's driven as of late.

    Like most members of our staff, the first thing Ed noticed was the Tribute's strong engine that moves the little four-door with authority. "This thing just flies down onramps. There's tons of torque just about everywhere in the powerband, making passing and merging easy," Ed wrote in his notes.

    Apparently, the power was just a little too intoxicating, as Ed's lead foot contributed to average mileage of just 17.5 mpg this month. Other editors have noted in previous updates that a heavy foot will incur poor mileage, so if the gas-sipping nature of most mini-SUVs is something of importance to you, the Tribute might disappoint.

    On the safety side, recent government crash tests by the National Highway Traffic Safety Administration (NHTSA) gave the Tribute a five-star rating in three out of four categories (Frontal Crash driver, Side Impact Front and Rear) and a four-star rating in the fourth (Frontal Crash passenger). This may sound like good news, but the Insurance Institute for Highway Safety, the only other independent organization that conducts crash testing, gave the Tribute a "Marginal" overall rating (second lowest), not exactly a resounding affirmation of NHTSA's results.

    Confusing crash ratings aside, Ed thought the Tribute exhibited a solid feel on the road. "In many of the mini-SUVs I've driven, you're constantly reminded of the 'mini' nature of the vehicle. In the Tribute, it just feels like a slightly smaller version of the Explorer. There's a heaviness that makes it seem bigger than it is. Personally, I like it, but again, those looking for a more car-like feel might not like the Tribute's more substantial weighting."

    Much has been said about the Tribute's on-road capabilities, and Ed's observations weren't much different. "The steering is nice and quick, with a good feel to it. The lack of body roll makes it seem more capable than it probably is, but it's fun to toss around nonetheless — not something you can say about most SUVs," he wrote in the logbook.

    Driving a sport-ute often described as "cute" wasn't exactly Ed's favorite thing in the world, but after a few weeks with the Tribute, he began to appreciate the positive aspects of the downsized SUV. "It wasn't long before I realized how convenient driving a smaller vehicle like this is. The Tribute was able to squeeze into parking spaces that even midsize SUVs would have trouble getting into. In space-crunched Los Angeles, maneuverability like this makes a big difference," he wrote.

    Despite the downsized dimensions of the Tribute, Ed found that it was still able to swallow awkward long items with ease. "I went to the hardware store to pick up some long window shades and blinds. I contemplated waiting until I had a truck, but instead brought the Tribute. I dropped the second-row seats, and everything fit with ease. I couldn't help but think to myself, 'How often would I really need much more cargo space than this?'"

    Less impressive was the Tribute's bland interior. Most of the criticism was targeted toward the numerous plastic pieces and otherwise featureless design that showed little attention to detail. "Granted, this is no luxury SUV, but even Ford's econobox Focus has some element of style to its interior," Ed commented. "A friend of mine got in the car and the first thing he said was, 'Is this is a rental car?' That just about sums up the overall look of the Tribute's interior."

    Overall, Ed's impression of the Tribute was overwhelmingly positive. Horsepower junkies like himself can't help but love the gutsy engine, and the tight handling is just icing on the cake. Even with the low-buck interior, he found the Tribute reasonably comfortable for day-to-day duty. Its most positive attribute? Maneuverability in tight spaces combined with the ability to remain functional in terms of cargo room and passenger comfort. The worst aspect? Mileage that will make you think you're still driving a midsize SUV.

    Current Odometer: 13,301 miles
    Best Fuel Economy: 20.7 mpg
    Worst Fuel Economy: 15.6 mpg
    Average Fuel Economy (Over the Life of Vehicle): 18.2 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    June 2001

    Due to participation in a truck comparison test and a lengthy business trip, this month's assigned pilot, Road Test Editor John DiPietro, had very limited seat time in the Tribute. He did, however, have an interesting story to tell regarding his experience when he brought the little ute in for its 15,000-mile checkup/service. But we'll delve into that later. First, let's see what others had to say about the Tribute.

    Associate Editor Erin Riches had mostly positive comments. Her sentiments about the truck's dynamics echoed those of many staffers, including DiPietro, when she stated; "Great handling — commuters who maintain that they would never buy an SUV... might be tempted by the Tribute. I was."

    A reasonable size, ideal steering feel and a taut suspension make the Tribute fairly nimble when unraveling twisty roads or bagging a parking spot. And the V6's fat powerband is always appreciated, whether pulling away from traffic or cruising effortlessly on the freeways (on those rare times in Los Angeles when one can actually "cruise" on said freeways). These attributes made DiPietro's experience in the Tribute a positive one, as he typically finds SUVs sloth-like in their response to steering and/or throttle inputs and thus prefers not to drive them.

    "I really enjoyed the Tribute. The spirited engine, alert tranny and agile handling make this SUV fun to bop around in. And I like the high seating position, which affords better visibility — ideal when dealing with traffic, as it allows you to see what's going on up ahead better than if you're in a low-slung sport coupe. The only major bummer is that the gas mileage isn't that great — no surprise with an SUV. I was getting about 16 mpg during my (admittedly brief) time with the Tribute. And granted it was mostly non-freeway driving, and the Trib is averaging just over 18 mpg. But gimme a break, my brother's recently purchased Toyota Sequoia is a full-size SUV that has a 240-horse V8 under the hood and the ability to carry eight passengers, and he's averaging 17 mpg! Doesn't exactly seem proportionate, does it?" But beyond that, John was "won over" by the affable Tribute.

    A minor annoyance for both DiPietro and Riches involved the climate control. Unlike some systems that allow you to choose the airflow and have separate buttons to switch on the A/C and recirculate modes, the Tribute's unit incorporates the recirculate mode with the A/C and doesn't allow one to select bi-level (dash and floor) distribution of the cooled air. So if you happen to be behind a smelly diesel truck on a chilly day and you want to stop air from entering the Tribute, you'll have to kick on the A/C to engage the recirculate mode. And if you want to cool down your feet as well as your upper body, tough cookies, as the conditioned air only flows from the dash and (in defog mode) the base of the windshield.

    Technology Editor Scott Memmer, who, like DiPietro, admits he's not normally an SUV fan, chimed in with similar accolades for the Tribute's peppy response and quick handling. "I also love the powertrain in this vehicle ... the (Tribute) gets off the line quickly ... It seems to have no weaknesses in this regard." He even liked the stereo, which is high praise coming from our audio analyst. "The sound system, too, is sure to please just about everyone, with an in-dash six-disc CD changer and (above average) amplification and speakers."

    What didn't please us was how the service department at Santa Monica Mazda tried to pump up the cost of the Tribute's 15,000-mile scheduled maintenance by showing us "their" maintenance schedule, which would've involved unneeded labor and expense, to the tune of $189.95. But then again, this included a special "oil additive" and "fuel injection cleaner." Our man DiPietro, who had reviewed Mazda's own recommended service (right there in the owner's manual) prior to taking the truck in, told the service manager to skip the snake oil and do what was indicated in the manual: an oil change/filter, A/C inspection and tire rotation. Including the installation of some missing interior trim fasteners (see our January update) that were covered under warranty, the total came to only $37.33, or about one-fifth of what it would've been if we had gone blindly into the service department.

    DiPietro summed up his feelings toward the Tribute in this manner: "The Tribute's likeable, spunky nature makes it easy to overlook its faults, such as its handful of recalls and some minor build-quality issues. My environmental conscience wouldn't allow me to use this (or most SUVs, for that matter) as a daily driver. But if I were to have an SUV as a second vehicle (sharing garage space with something frugal yet fun like an MR2 or Miata) to use when I needed more passenger/cargo capacity, I'd strongly consider the Tribute."

    Current Odometer: 15,911
    Best Fuel Economy: 22.3 mpg
    Worst Fuel Economy: 14.5 mpg
    Average Fuel Economy (over the life of the vehicle): 18.4 mpg
    Body Repair Costs: None
    Maintenance Costs: $37.33 (15,000-mile service — includes oil and filter change, tire rotation and A/C inspection).
    Problems: None

    Road Test

    July 2001

    Two editors shared the Tribute this month — first, our stylish blue sport-ute spent a quiet 10 days in suburbia with our associate editor, Erin Riches, and then, Editor-in-Chief Karl Brauer whisked it off for a tour of the western states with his family. Since Brauer actually had an opportunity to test the Trib's capabilities outside of greater Los Angeles and since he represents one of the target buyer groups (married, two young children) for this vehicle, we'll start with his travel log:
    "I drove the long-term Tribute on a family vacation that took me from Los Angeles to Denver by way of Sedona and Flagstaff, Ariz., the Grand Canyon, the Four Corners and Durango, Colo. The trip took eight days and was primarily done on highways at speeds above 50 mph, but with plenty of time spent at slower speeds while climbing twisty mountain passes or driving in city traffic.

    "The first thing I noticed even before leaving L.A. was how much space exists in this 'mini-ute.' This applies to both cargo space behind the second-row seat and storage cubbies throughout the front seat area. The center console is both large and felt-lined to keep things from rattling and proved to be the perfect place to stick my video camera for impromptu vacation shots. The cupholders (two) are conveniently located between the seats and can hold all but the largest water bottles. Then there's the small cubby ahead of the cupholders, plus another cubby higher up in the dash, perfect for cell phones, sunglasses, and so on. I was somewhat concerned about using the Tribute for this trip when a perfectly functional (and huge) minivan was in my garage, but, for the most part, my fears were unfounded. The Tribute proved capable of hauling my family of four and all their stuff. My wife could even sit in the second-row seat, between the two child seats, when she wanted to tend to the kids.

    "Horsepower was the first trait that I came to appreciate after leaving L.A. for Phoenix. With 200 horsepower, the Tribute makes almost as much power as larger minivans, but its relatively light curb weight gives it a spirited character — at low altitude. What had felt like all the power one would ever need in Arizona (even with the A/C cranked full blast) started to wane once we tackled our first mountain pass in Colorado. At 10,000 feet, the Tribute wasn't nearly as willing, though that's to be expected. My feeling is that the Mazda performed adequately considering the vehicle load and altitude, but I can't imagine what a four-cylinder version would have been like. If you live in the Rockies, don't even think about buying one with the base engine.

    "Accompanying the passing issue at higher elevations was an automatic transmission that sometimes seemed confused. I often found that it would upshift too soon when horsepower was needed for climbing, thus losing the necessary torque to hold a speed and resulting in a slow loss of momentum. I also noticed that while it did this when I floored the pedal, it would hold a gear longer when I pushed the accelerator down two-thirds of the way. Once I figured this out, I used this 'two-thirds throttle' technique to keep the vehicle from upshifting, but found it strange that when telling the Tribute I wanted less than all-out power, it was more likely to hold a gear to make useful power (rather than upshift). Also, more than once it upshifted to its top gear with a noticeable 'thud' while lurching forward. This seemed to happen most often when I quickly lifted off the throttle while accelerating hard up a steep incline. Maybe it was because the tranny was both upshifting and going into overdrive/torque-converter lock-up at the same time. Whatever the case, it wasn't a particularly pleasant feeling.

    "Something that never faltered was the Tribute's sound system. We tried both homemade cassette tapes and CDs, and the quality of the music was excellent. Plenty of low-end punch and overall volume, plus the in-dash CD changer was convenient and very quick to respond to 'load' and 'unload' commands.

    "Interior noise was something other editors had warned me about prior to leaving. I was prepared to have to shout at my wife to carry on a conversation after listening to their descriptions. What I found was that the Tribute's wind and road noise levels were highly variable. The wind noise was more consistent, but could still change depending on how much wind was blowing outside and in what direction. If you were driving into a steady wind or hitting a cross wind, a lot of 'whooshing' got through to the cabin, but if the outside air was calm, or if there was a tailwind, the noise level dropped considerably. Tire and road noise was even more unpredictable. Sometimes it was just a slight drone, while at other times, it almost completely drowned out interior conversation and made shouting to people in the second row a requirement. The Tribute's Firestone tires were probably the primary culprits, though more sound-deadening under the carpet would have certainly helped.

    "Gas mileage throughout the trip averaged about 20 mpg. I was expecting more considering the many highway miles we traveled, but it should be noted that the speed limit was often 70 or 75, with the actual vehicle's speed at least that high for entire tankfuls. Still, considering that this was a mini-ute not dealing with stop-and-go traffic, I was disappointed to find that the fuel light came on after only 250 freeway miles. I don't think this vehicle could pull 300 miles out of a tank of gas, which is too short of a range for my tastes.

    "My wife and I both noticed some muscle fatigue after long hours in the Tribute, but I attribute (hyuk-hyuk!) that to improper posture as much as to seat design. When sitting up straight the front seats felt comfortable, if a little flat. Lower back pain would start to creep in when I slouched, and after 12 hours in the car, my butt was getting numb. These were pretty extreme driving conditions, however, and I feel confident that someone driving for less than 10 hours a day, and sitting up straight the whole time, would find little to complain about.

    "Overall, I give the Tribute a thumbs up as a long-distance traveler for the modern family. Plenty of interior space, car-like handling, an attractive outer shell and horsepower to keep you happy unless loaded and driven above 10,000 feet. I'd like to see some improvement in cabin noise, fuel mileage and transmission intelligence, and the climate control dials feel a little light and flimsy. Otherwise, it's a solid buy for the person who wants the SUV image without SUV headaches like body roll and parking problems."
    After Brauer's thorough review, you might imagine that our associate editor found little else to say about our staff's newest sport-ute, but as it happens, brevity is not her forte. While Riches finds the Tribute's relatively sharp handling appealing, she's not convinced that this is reason enough to use an SUV as one's primary vehicle.

    "Driving the Tribute makes me appreciate truck-like mini-SUVs like the Xterra more than I ever have," she wrote. "I have criticized our long-term '99 Xterra for its rather numb steering and bouncy, truck-like ride, but now I see that more truck-like handling characteristics could actually be a lot safer for small SUV drivers — because they provide constant reminders that you are indeed driving a lightweight, high-profile vehicle that can't respond as quickly or as neatly as a midsize sedan. Oh sure, the Tribute is a lot of fun — the steering feels tight, the suspension manages corners with surprising composure, and the ride is smooth yet firm (even sporty). But at highway speeds, I noted that the steering gets a tad sloppy and provides little road feedback. Combined with the Trib's moderate curb weight and high center of gravity, this could make it easy to get into trouble with this SUV.

    "However, as I drove the Tribute more, SUV ownership became more and more attractive. The handling really is good for an SUV. As my enthusiasm increased, I was a little more generous with the throttle, which kept fuel economy under 20 mpg. And that's the thing, why should there be such an economic penalty for having a little fun with this SUV? Why don't I just get a five-door hatchback or a sport wagon? I won't be losing much storage space."

    In late June, our associate editor's family came to visit, and the Tribute briefly saw duty as a four-passenger vehicle (four adults, that is). The two relatives, both SUV drivers, spent a short time in the backseat. While there was adequate room for two smaller adults, both found the Tribute's around-town ride uncomfortably taut, particularly when cornering and cresting speed bumps. Although neither individual ever has to ride in the backseat of his/her own SUV, their experience did suggest to Riches that the Tribute isn't necessarily the greatest choice for small families.

    Nor was she impressed by the quality of the interior materials in this $25,000 vehicle. "Even though most of the Tribute's interior components seem to have been sourced by Ford, the significantly less expensive Ford Focus made out with a higher level of materials and a better center stack design," she wrote. "The Tribute's floppy, fuzzy sun visors took me back to my parents' 1980 Oldsmobile Cutlass Cruiser. And the door release handles feel like they could break off in your hand. Finally, the steering wheel feels uncomfortably hard, even though it's leather-wrapped."

    Riches already complained about the strange bundling of climate control functions in the June 2001 update, so we'll leave that issue for now. But the stereo faceplate has its problems, as well, with the main issue being that the "disc shuffle" button for the six-disc changer is located where the "track seek" button should be. Even when a vehicle has a CD changer, Riches is far more likely to fiddle with the track selection rather than the disc selection — and if you want to change tracks while driving the Tribute, you have to divert your attention from the road in order to navigate a jumble of similarly sized, similarly textured buttons. This is not user-friendly. Fortunately, the system's great sound quality somewhat atones for this annoyance.

    Managing Editor Bryn MacKinnon spent a quick weekend with our sport-ute at the end of the month and provided an evaluation of the Trib's sunroof design: "That sunroof is one tricky little bugger. I could get it to open just fine. Easy as pie. But if I held the button just a smidgen too long when closing it, the vent position would deploy. This would force me into a frustrating tap-tap-tap dance with the sunroof's buttons, trying to execute the correct pressure and duration on the appropriate one to accomplish my wish to have the dang sunroof closed."

    Further, while MacKinnon enjoyed the rear visibility afforded by the Mazda's elevated stance and flat rear glass, she found it difficult to operate the low-mounted climate controls while driving.

    Certainly, our value-priced mini-ute has its shortcomings, but our July drivers liked the Tribute's power and handling enough to want to drive it again soon.

    Current Odometer: 19,334
    Best Fuel Economy: 23.6 mpg
    Worst Fuel Economy: 17.1 mpg
    Average Fuel Economy (over the life of the vehicle): 18.7 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: Chirping noise from heating/air conditioning fan, headliner coming loose near rear hatch.

    Road Test

    August 2001

    The month of August saw the Tribute (twin to the Ford Escape) mostly in the service of Peter Steinlauf, Edmunds.com's beloved President and CEO. He had nothing but nice things to say about our mini-SUV, lauding its powerful engine and comfortable interior. He, like our editors, found fault with the overly long and misplaced shifter, which blocks the radio controls. However, this hasn't prevented him from appreciating the Mazda: "My daughter has one and will buy another," he stated.

    The de facto Tribute-sitter for the month, Road Test Editor Liz Kim, didn't have as much time in it as she would have liked, thanks to the veritable caravan of press vehicles traipsing through our underground garage.

    Liz has always been torn about the attributes of this cute ute, which she views as an insidious attempt by automakers to get truck-bashers like herself to soften up their calcified hearts. She detests the amount of fuel the thing quaffs, yet she often found herself petting it affectionately. When confronted with this flagrant traitorousness, she hemmed and hawed, "Well, the thing is just so much fun to drive. It has that special combination of engine, transmission and brakes that all cooperate to make the driving experience a pleasurable one. It really feels like you're driving a sedan, and a sporty one at that."

    Having recently participated in a six-vehicle mini-SUV comparison test, Liz can say unequivocally that, of the vehicles tested, the Tribute/Escape twosome is the most fun to drive on road. There are different kinds of SUVs for different types of customers, and her experience with the Tribute served to drive that point home.

    For those who actually intend to take their vehicle on off-road adventures, a low-range transfer case, lots of suspension travel and numb, slow steering are positive aspects, as the Nissan Xterra and Jeep Liberty proved. These are liabilities during around-town driving, however, as they add weight and detract from driving fun. The Trib, meanwhile, has precise, direct steering, a taut (some may say harsh) suspension and an on-demand four-wheel-drive system, which is good enough for dirt roads. Liz suggests that consumers do their research before settling on a new vehicle; for buyers like herself, who believe that nature should not be molested by those who can't get there on their own two feet, the Tribute/Escape is a livable compromise.

    "Usually, when I'm stuck in a truck for the month, I'm glad to finally be shorn of it. This time, however, I was bereft that my term was ending," Liz concludes. High praise indeed.

    Current Odometer: 20,095
    Best Fuel Economy: 21.5 mpg
    Worst Fuel Economy: 17.7mpg
    Average Fuel Economy (over the life of the vehicle): 18.7 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    September 2001

    The end of summer is typically a hectic time around the Edmunds.com offices. As the old cars get pushed out, the new stuff comes flooding in, leaving precious little time to drive our fleet of long-term stand-bys. Such was the case for Road Test Editor Ed Hellwig who, although assigned the Tribute for the entire month, barely managed a week behind the wheel.

    Having already driven the Tribute for a month previously, his few short stints behind the wheel only served to reinforce what he had learned the first time. As he has said before, "This thing flies. There's power just about everywhere. It has as good of an engine as you could hope for in a mini-SUV."

    With a recent mini-ute comparison test under his belt, Ed's time in the Tribute did give him some additional perspective on some of the Tribute's various highs and lows. Although he never saw the Tribute's interior as anything but average, comparing it directly to other vehicles in the class really hammered the point home. "There are virtually no interesting design elements anywhere. It's all supremely functional, which I like, but they could have at least put a little effort into making it look good."

    Overall material quality was another sore point. "Everything is just cheap gray or black plastic. The seats feel OK, but they hardly look nice. This is a $25,000 vehicle, not a $10,000 econobox; it should look a little more upscale for that kind of money," Ed wrote in his notes.

    All nitpicking aside, Ed's overall impression of the Tribute was still favorable. "It's certainly not perfect, but for most people, it will seem very close to it. Other than the bland interior and occasionally heavy steering, there's not much wrong with the Tribute. For anyone looking for a solid all-around mini-sport-ute with a little bit of everything, the Tribute wouldn't likely disappoint."

    Current Odometer: 20,686
    Best Fuel Economy: 18.8 mpg
    Worst Fuel Economy: 11.8 mpg
    Average Fuel Economy (over the life of the vehicle): 18.6 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    October 2001

    This month, the Tribute was in the welcoming hands of in-house photographer Scott Jacobs. He immediately fell in love with the Tribute for its fun driving qualities and versatility.

    "I rotated into the Tribute at just the perfect time. I was due to make a Costco run for house supplies and to pad out the freezer; the Tribute's healthy cargo capacity was a welcome bonus." After being deluged by sample ladies, people with carts overflowing with bulk items and long lines that moved at an excruciatingly slow pace, Scott finally made it out $200 lighter. When the back seats were folded down, the large packages of toilet paper and paper towels were swallowed up by the Tribute's large cargo area. In fact, the Tribute has a surprising 63 cubic feet of cargo capacity with the rear seats down. "If I was driving my Honda Accord, my car would be so full of bulk items it would have looked like one of those pack-rat cars you see every once in a while."

    Besides the fact that the Tribute helped him do his part for the economy as a consumer, Scott also found many other facets of the truck to his liking. "Right off the bat, I found that the engine is the best part of the Tribute," remarked Scott. "The V6, with its 200 horsepower, is a great plus for this vehicle. I never felt that I was at a loss for power. It has great jump off the line and awesome passing ability at any speed." Despite Scott's tendencies to be a lead foot, he also found that the Tribute was just plain fun to drive. "The engine makes this thing a blast to drive. I like cars to have some zip to them, and the Tribute made me a believer in the Mazda corporate motto of 'Zoom Zoom'."

    Besides having the annoyingly catchy 'Zoom Zoom' jingle repeat in his mind every time he hit the accelerator, Scott had praise for the steering, too. "It really did feel nimble. It made getting around town or maneuvering in parking lots a snap. It didn't feel like many other SUVs I've driven. Mazda engineers certainly have this little baby dialed in." Thanks to the speed-sensing rack-and-pinion, the Tribute's steering truly is unlike most SUVs'.

    Due to the popularity of SUVs in Southern California, Scott has become jaded to the masses of oversized sport-utes. You can hardly drive for 30 seconds in Los Angeles without seeing some kind of SUV. Scott found the compromises between the versatility of a full-size SUV and the manageable size of a car to be well balanced in the Tribute. "I know I have a bias toward the smaller sport sedans, but this 'mini' SUV won a place in my heart." Scott found many parallels between the Tribute and an undersized athlete like the basketball player Muggsy Bogues. "They may be small, but they're tough and have a lot of heart. The Tribute is like this in terms of being small, but having the versatility to carry home the large amounts of bulk items from Costco, or even carrying five adults to and from a baseball game in relative comfort like a larger SUV."

    However, all was not glee in Scott's estimation of the Tribute. "I have issues with the Tribbie feeling a touch cheap," commented Scott. In particular was the feel of the door handles. "They are made of some flimsy plastic, they have virtually no resistance, and they are so loosely fastened that you can shake them about with ease. You could also pull them (when the door was closed) past a 45-degree angle without opening it. That, in my book, is cheap." Scott also echoed previous updates about the quality of materials in the cabin. He felt that most of the interior materials were second-rate, and the introduction of higher-quality materials would greatly increase the level of owner satisfaction. Also, Scott found the doors to lack the solid construction of other SUV doors. "When you close a truck door, you get that confidently solid 'whump' sound when it closes. In the Tribute, it sounds quite tinny and hollow. I shudder to think of being hit from the side." It should be noted, however, that in crash-test safety ratings for the side impact front category, the Tribute received an 'excellent' or five-star crash test score from NHTSA.

    "Overall, I found this mini-SUV to be a great package," observed Scott. "Besides having a thing for smaller vehicles, I would consider this kind of SUV for myself. It has an attractively small size with an engine that packs a lot of power."

    Current Odometer: 22,033
    Best Fuel Economy: 21.8 mpg
    Worst Fuel Economy: 14.1 mpg
    Running Average (over life of vehicle): 18.5 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    November 2001

    During his first time in the Tribute since last July, Editor-in-Chief Karl Brauer got a new perspective on Mazda's small SUV. He'd previously used it as a vacation vehicle, hauling his family of four from Los Angeles to Denver by way of the Grand Canyon. On that trip, a comfortable ride and plenty of cargo space were the primary requisites, both of which the Tribute offered in abundance.

    For the month of November, Karl used the mini-ute as a commuter car in West Los Angeles and for a quick 60-mile run up the coast to Ventura, Calif. For the in-town stuff, the Tribute provided all the power Karl needed to squirt in and out of traffic. Its tall ride height gave him confidence when preparing for the next lane change, and its relatively small size made placing the Mazda between vehicles easy, even in the ever-clogged roadways that make up LA-LA land. What's that prophetic line from the old Police song? "Packed like lemmings into shiny metal boxes, contestants in a suicidal race."

    During his run to Ventura, Karl did find one aspect of the Tribute quite annoying: There's no compass to be found in or on the vehicle! Now you might be asking, "What's the big deal? Doesn't Mr. Brauer know how to navigate by sun (or star-) light?" A valid question, but one that becomes moot when driving through foggy Camarillo, Calif., in the early morning. On this particular day, road construction forced Karl to deviate from his usual course when making a coastal jaunt. The detour led him inland where thick fog kept visibility down to less than a mile. While not at all unsafe for driving purposes, the fog did block Karl's view of the ocean to the west and mountains to the east, leaving him stranded in the middle of Camarillo's wide, flat farming region (think Kansas, only greener). Karl writes, "It was extremely frustrating. I travel through this section of Southern California regularly, and I'm quite familiar with it...or so I thought. What I never realized before was that without the mountains or the ocean as visual reference points, Camarillo looks like one big grid of fields and straight roads. There was no way to tell what direction I was traveling, and the Tribute had no compass."

    Mr. Brauer finally got his bearings when he stumbled upon a major freeway; but when he did, he realized that he'd gone in exactly the wrong direction, backtracking a good 10 miles southeast toward L.A. and away from Ventura. He swears he'll never again take a vehicle-mounted compass for granted, and he thinks Mazda might want to add one to the Tribute. Karl used to think that only truly off-road-capable SUVs needed a compass because he couldn't imagine anyone getting lost while driving paved roads. Karl was wrong.

    Another minor issue appeared while transporting his family around greater Los Angeles. While riding in the back seat, Karl's 3-year-old son discovered that, despite being strapped into a child seat, he could still activate the electric window switch with his foot. Once discovered, young Kirk became mesmerized by the chain reaction of "step on switch, make window move, watch Dad turn around and yell." After about four such sequences, Dad got smart and flipped the "master window switch" on the driver door panel. This system was ingeniously thought up by carmakers awhile back when they realized that, just like with nuclear weapons, some people aren't responsible enough to handle the power of automatic windows.

    As Mr. Brauer states, "I thought I was pretty smart when I simply disabled Kirk's window switch, until I realized that neither he nor I could operate the Tribute's windows. Apparently Mazda thinks that not even the driver should be able to operate the vehicle's windows once the master switch is thrown. This didn't make Mrs. Brauer particularly happy when neither of us could get her window to go back up after merging with freeway traffic and having wind pummel the cabin." Karl's suggestion to Mazda: "Don't disable the window switches on the driver's door when the master switch is activated. After all, he is the driver and he should probably always have the option of raising and lowering any window on the vehicle."

    Obviously, these are two minor issues with an otherwise excellent vehicle. In fact, the Tribute, along with the Ford Escape, was named as Edmunds.com's Most Wanted Small SUV for 2002, proving that even with its faults, this Mazda is still at the head of the mini-ute class.

    Current Odometer: 22,589
    Best Fuel Economy: 16.1 mpg
    Worst Fuel Economy: 12.6 mpg
    Average Fuel Economy (over the life of the vehicle): 18.3 mpg
    Body Repair Costs: $0
    Maintenance Costs: $0
    Problems: None

    Road Test

    December 2001

    Another month gone by, and our long-term Tribute continues to impress. With its car-like handling and sport-ute versatility, the Tribute is rapidly becoming a staff favorite. Despite early recall problems and a few nagging concerns with a dealer-installed security system, we've had little trouble with our four-wheel-drive ES tester.

    Edmunds.com CEO Peter Steinlauf spent a considerable amount of time behind the wheel and found the Tribute comfortable and spacious during his daily commute. He liked the excellent view provided by the high seating position, but the overly long gearshift lever that blocks the radio and hard-to-find ignition continued to annoy. He also found that when loaded with a full complement of passengers, the normally swift Tribute loses some of its punch. "It could use a bit more power, but otherwise, it's a great little vehicle."

    Being so popular, it's not surprising that the Trib has racked up over 20,000 miles so quickly. The maintenance schedule calls for an oil change at 22,500 miles, so a visit to Santa Monica Mazda was in order. We called mid-morning expecting that something as simple as an oil change shouldn't require advance notice. They said no problem, so we promptly headed down to the service department where Chris, our service advisor, wrote us up. He attempted to add a few extras in with our basic service, but we insisted on going by the book, requesting that only a tire rotation be added in along with the oil change. We returned around 4:30, and after tracking down Chris, we were presented with a bill for $37.50, a few dollars more than our estimate, but still reasonable for an oil change and tire rotation.

    So after almost a year of hard service, our Tribute has encountered few problems. Nearly everyone on staff has enjoyed their time behind the wheel, and its place on our Most Wanted list attests to our satisfaction. Its combination of power, performance and versatility makes it a great small car alternative that won't leave you feeling like a freeway pip squeak.

    Current Odometer: 23,065
    Best Fuel Economy: 14.9 mpg
    Worst Fuel Economy: 12.0. mpg
    Average Fuel Economy (over the life of the vehicle): 18.2 mpg
    Body Repair Costs: $0
    Maintenance Costs: $37.50
    Problems: None

    Road Test

    January 2002

    A minor fender-bender that damaged the front bumper sidelined our Tribute for a short while this month. We're not sure exactly how it happened, but the front bumper needed to be repaired and repainted. We took the truck to Paintless Dent Professionals in Irvine, Calif., where 48 hours and $340 were required to make the Tribute good as new.

    Our CEO's daughter spent some time in the spy little Mazda this month. She, too, owns a Tribute ES-V6 with 4WD, and drives it during her daily commute in Chicago. During visits to California, she likes to grab the keys to a familiar friend. That says plenty about the Tribute's appeal.

    "Mazda has developed a loyal customer in me," she said, commenting on her affection for the company's Zoom-Zoom marketing campaign. She and her husband took our Tribute on a sightseeing trip to Santa Barbara, enjoying the robust power from the engine, the high seating positions and the smooth ride quality. Back home in Chicago, the couple has been using their own Tribute to move new stuff into their apartment, noting that it's exceptionally easy to fold the rear seat to maximize cargo space.

    Managing Editor Bryn MacKinnon also drove the Tribute this month, replacing her trusty Honda Civic for weekend errand-running in metropolitan Los Angeles. She's no fan of SUVs, but found the Tribute agreeable enough, appreciating its rugged good looks, seat comfort and outward visibility.

    Like many drivers before her, she carped about the way the stereo's volume knob is located behind the gearshift when the Trib is placed in drive. "My carpal tunnel-afflicted right wrist complained about it, too," she wrote in the logbook. She also wished for grocery bag hooks in the cargo area, calling them "the most important automotive innovation since the catalytic converter."

    Other complaints about the Tribute are few. We noted again this month how quickly the fuel tank can be sucked dry by the powerful V6 engine, and also noticed that city mileage under a heavy foot is truly awful. Our worst fuel economy reading this month measured 12.8 mpg in heavy city driving. That's about what one could expect from a Ford Explorer equipped with a V8!

    But when a hole opens up in traffic, that thirsty V6 has no qualms about delivering the power it takes to fill it. And for some people, that power versus fuel economy trade-off is worthwhile.

    Current Odometer: 24,155
    Best Fuel Economy: 22.0 mpg
    Worst Fuel Economy: 12.8 mpg
    Average Fuel Economy (over the life of the vehicle): 18.1 mpg
    Body Repair Costs: $340 (repair and repaint front bumper)
    Maintenance Costs: None
    Problems: None

    Road Test

    February 2002

    It's always a happy occasion when Road Test Editor Liz Kim gets a go in the Mazda Tribute for the month; from its energetic drivetrain to its refined nature and amenities, the Tribute is always one of her more longed-for vehicles in our fleet. "I'm always amazed by how easy I'm able to launch this mini-ute," she said. "From just about any speed, throttle response is immediate and satisfying. This is one 'truck' that makes you want to drive it fast. It gives no hint of the instability associated with a high center of gravity, like a Nissan Xterra does, nor does it feel heavy and cumbersome, like a Jeep Liberty. Basically, you get close to the nimbleness of a Toyota RAV4, thanks to its unibody construction and four-wheel independent suspension, only it feels like it's been keyed up by a pitcher of Red Bull."

    Her only complaint was a minor quibble discussed previously — the loose engagement of gears due to weak detents in the transmission. "You've really gotta be mindful of noting what gear you're in — twice I stomped on the gas while the tranny was in neutral, because I thought it was already in drive."

    Associate Editor Warren Clarke also drove the Tribute this month, after his Suzuki Sidekick was sidelined for a few days due to starter trouble. He enjoyed tooling around town in the Tribute, and appreciated the ute's good looks and power. "I like the fact that Tributes aren't as common a sight on the freeways of L.A. as some other SUVs," he says. "It makes driving one feel rather special. A neighbor of mine also dug the looks of the ute and commented that he couldn't remember having ever seen one like it."

    Most of all, though, Clarke was blown away by the horses under the ute's hood. "I really appreciated the Tribute's power. My Sidekick has a paltry 95 horses, compared to the Tribute's 200. Needless to say, I really noticed the difference. Passing was a breeze, and merging into freeway traffic was never a problem." But this speed was not without its downside. "Boy, does this baby suck gas!" commented Clarke. "I was shocked to discover that I'd gone through almost a whole tank's worth in just a couple of days of commuting to and from work."

    However, all was not well in the Tribute lovefest that usually occurs on a monthly basis. Road Test Coordinator Neil Chirico noted that the ABS light would go on intermittently and suggested that it be taken to the dealer ASAP. Miss Kim decided that she should see the light for herself before trying to explain the problem to the dealer. Over the weekend, not only did the light go on, but the ABS would engage even when she came to a rolling stop; its harsh pulse vibrated through the pedal and made an unceremonious racket in the cabin.

    Monday morning, bright and early, she called Santa Monica Mazda; they kindly allowed her to bring the Trib in without an appointment. The service advisor called later that afternoon and said that the SUV needed to be in overnight to diagnose the problem. Days passed, nights came and went, new parts had to ordered, and when all was said and done, we were sans Tribute for an entire week. Luckily, at Edmunds.com, we usually have enough test vehicles so that editors aren't left car-less — we know that most people aren't that lucky.

    As it turns out, the problem was that the toothed sensor ring, which gives information on wheel speeds to the ABS computer, had detached from the back side of the rotor assembly. Santa Monica Mazda called the Mazda Technical Center, which advised them to replace the entire right front half shaft. All of it was done without cost to us, of course, as the Tribute's drivetrain is covered for 3 years/50,000 miles.

    The Tribute has been a part of our long-term family for just over a year now and, aside from a few minor issues, has managed to please the Edmunds crew with its jovial road manners and eye-catching good looks. Keep tuned in to see if it'll hold up until its lease runs out in December.

    Current Odometer: 24,848
    Best Fuel Economy: 14.5 mpg
    Worst Fuel Economy: 20.5 mpg
    Average Fuel Economy (over the life of the vehicle): 18.1 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: ABS ring loosened; half shaft replaced.

    Road Test

    March 2002

    Our road test coordinator, Neil Chirico, first experienced the Mazda Tribute when it was introduced. He'd driven our long-term version a few times, but had never been assigned to the vehicle. He was looking forward to getting a chance to drive it for an extended period of time, after remembering his first encounter fondly.

    Not much has changed from that first impression. Neil still likes the overall exterior design, sporty, yet better dressed than the Ford Escape. The interior is nice, but Neil did discover some small areas that could use improvement.

    One minor complaint was the area on the upper door panel where the driver's elbow naturally rests when her hands are at the 10 and 2 positions on the steering wheel. It is constructed of a hard plastic material. In Neil's case, it made it uncomfortable to rest his arm there for long periods of time. In many vehicles, this area is padded vinyl or leather — more appropriate choices of materials.

    One thing Neil didn't find on that first drive was the noise in the rear seat area of the cabin. He wrote, "During a road trip to San Diego, we got some third-person perspective from the back-seat passenger, my girlfriend, Suzy. Although the seats proved to be comfortable, it was a noisy area to ride in." During conversation with front-seat passengers, the rear had so much excessive noise that on more than one occasion, the rear-seat occupant had to ask them to repeat part of the conversation.

    As we have noted in the past, the Tribute has a very poor driving range between fuel fill-ups. With only 16.4 gallons of fuel required to top off the tank and an estimated 18 miles per gallon of fuel consumption for city driving, you get less than 300 miles of driving per tank-full. In fact, not one of the log's fuel fill-ups shows more than 300 miles on the trip counter. Neil wrote, "Roundtrip, I put about 140 miles a day on the Tribute. I was filling this thing up every other day, putting about 260 miles on each tank. A fuel tank with closer to 20 gallons would be my recommendation."

    Neil did average about 21.5 miles to the gallon on the tanks for which only he drove the Tribute, so it is possible to get good mileage. Other than the few nit-picks that Neil came up with, his first impression of the vehicle still holds true: Driving the Mazda Tribute is like the best of both worlds. You get the utility of an SUV combined with the qualities of a sports car. Neil concluded his logbook notes, "Mazda, you did a great job! Keep up the good work."

    Current Odometer: 27,367
    Best Fuel Economy: 24.8 mpg
    Worst Fuel Economy: 15.1 mpg
    Average Fuel Economy (over the life of the vehicle): 18.3 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    April 2002

    Before Consumer Advice Editor Philip Reed passes judgment on the Edmunds.com long-term Mazda Tribute, he would like to confess a bias. He is not an SUV kinda guy. He is annoyed by the way hulking SUVs clog the freeways, block visibility at intersections and change global temperatures.

    But if he were to buy an SUV, he might consider the Mazda Tribute (or the Ford Escape). He drove our Tribute for the month of April and had two main impressions:
    1. He didn't like the powertrain.
    2. He liked the handling and the looks (both interior and exterior).
    Despite being what many editors have described as quick and powerful, Phil felt the way the engine's power was delivered made the Mazda unpleasant and, occasionally, tricky to drive.

    Here's an excerpt from Phil's comments on this subject: "I can't help feeling the Tribute is set up differently from similar vehicles. When you step on the accelerator, you can hear the revs go up, but there is little immediate forward motion. Step on the gas a bit more and it suddenly lunges forward. This makes driving a different experience. I am used to cars 'creeping' more, to make it easier to slide in and out of parking spaces. But the Tribute feels different. On an incline it will even roll backwards, like a car with a standard transmission."

    Not only does this make the navigation of tight spots more difficult, but it gave Phil the general feeling that the car is heavy and even sluggish. Yes, if you stand on it, it goes. But it doesn't have a pleasing feeling of responsiveness.

    Last summer, on our Mini SUV Comparison Test, Phil had an opportunity to drive the 2001 Ford Escape XLT. He had already had negative impressions of the long-term Tribute and was expecting the same thing from this sister vehicle. He was pleasantly surprised to find that, when he goosed it, it took off. The Escape didn't need time to mull the request before sprinting off the line like the Tribute does. And, it should be noted, the Escape took first in that comparo, which included the Jeep Liberty, Nissan Xterra, Toyota RAV4, Hyundai Santa Fe and Suzuki Grand Vitara XL-7.

    OK, so enough about the powertrain. What else?

    High on Phil's list of positives was the Tribute's looks. Our long-termer is a handsome Galaxy Blue Metallic that seems to complement the flowing lines of this small SUV. It looks like it means business, but has class, too. Inside, the Tribute definitely scores higher than its counterpart, the Ford Escape. The black leather-wrapped steering wheel, the instrument panel and the dashboard are appealing and well coordinated. (Yes, as noted so many times before, the shift lever blocks the radio dials and this led to some confused groping, particularly at night.)

    Another definite plus in Phil's estimation was the Tribute's ability to turn a curving road into a playground. "It's easy to slog back and forth to work and forget what you're driving," he wrote. "It's only when you begin to push this SUV that it pulls away from the pack. As it goes into a corner, the firm suspension minimizes body roll and the comfortable seats hold you securely in place. The result is an awakening of the senses and an overall sense of pleasure."

    During Phil's stint in the Tribute he had a chance to take a brief trip from Los Angeles to Santa Barbara. Returning home, he watched the gas gauge, hoping to stretch the tank and get him back without filling up. He thought he had it made and relaxed, listing to a book on tape on the six-disc CD changer. The small fuel tank struck again. "When I filled up, the gas warning idiot light was blazing and I had 295 miles on the trip meter."

    As mentioned at the top of this update, Phil disapproves of SUVs because of their typically poor gas mileage. The Tribute is no exception. A career average of 18.2 miles per gallon, while much better than an Expedition, is poor. And, coupled with a tiny fuel tank, it means you spend a lot of time in the gas station.

    Clearly, Phil has conflicted feelings about the Tribute. Where does this leave the consumer who is shopping in this segment? Consider this: While his criticisms could be seen as a matter of taste, his praises will probably be shared by the general driving public. But before you commit to the Tribute, drive the Ford Escape, as well.

    Current Odometer: 28,680
    Best Fuel Economy: 21.3 mpg
    Worst Fuel Economy: 16.4 mpg
    Average Fuel Economy (over the life of the vehicle): 18.2 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    May 2002

    This month, our popular mini-ute was recruited for commuter duty by Road Test Editor Erin Riches. Erin is another of those "progressive" types who likes to complain about the increased pollution and the casual dismissal of fuel economy associated with SUVs, but is then all too happy to get behind the wheel of one to get through freeway traffic (aided by a superb view of the road). While some SUVs might have enough disadvantages to deter solitary pavement commuters from using them this way, the Tribute's swift V6 and surprisingly refined road manners tend to encourage people like Erin.

    However, she soon found that the Tribute was not the best commuter vehicle. She had many of the same complaints as last month's driver Phil Reed — overly touchy throttle response, lousy fuel economy if you dig into the engine's power supply and, consequently, poor fuel range (Erin drives approximately 300 miles per week, and by Thursday, it was already time to visit a gas station), as well as a few more.

    Our road test editor always listens to CDs while she drives, and so she was happy to load up the Tribute's CD changer. Unfortunately, the Tribute's relatively tall, boxy shape, droning Duratec V6 and apparently sparing amount of sound insulation make the cabin noisy on the freeway, so much so that music doesn't come through the speakers with the clarity that Erin was accustomed to in long-term vehicles like the Ford Focus ZX3 and the Toyota Celica. As such, the listening experience wasn't very enjoyable — and since this is an important part of her day, this would certainly deter her from purchasing a Tribute of her own.

    More disturbing was the fuel odor that came through the cabin vents on occasion. Sometimes while the Mazda was still in "park" after she had started the engine, Erin would take a couple of extra seconds to fasten her seatbelt or adjust the climate controls — it was then that she noticed that it smelled like someone had spilled gasoline inside the cabin. Concerned about its carcinogenic additives, she would frantically power down the windows in an effort to drink in some "fresh" air.

    Senior Editor Christian Wardlaw noted this problem several months ago, but recent drivers weren't bothered by it. Erin decided that the odor was annoying enough to merit attention, so she made an appointment for the following week at Santa Monica Mazda. Remembering the "fuel odor" recall campaign, she searched the recalls database on the NHTSA site. She didn't think our long-term Tribute was included in this campaign since its build date was after Sept. 2000, but decided to print out the recall anyway to show to the service advisor. In case you haven't heard all about it, this recall (ID number: 00V277002) covers Tributes (and Escapes) built between April and September of 2000, whose fuel line connector O-ring seals were damaged when the line was connected to the fuel filter during assembly.

    In addition, Road Test Editor John DiPietro showed Erin a technical service bulletin (more about TSBs here) that covered a different repair for ostensibly the same symptom. Bulletin number 0100101 on the NHTSA site reads: "Some vehicles may exhibit a fuel odor coming from the vents inside the vehicle. This condition produces only a fuel odor and does not involve visible fuel. This may be caused by the lower intake manifold silicone gaskets. Modified fluorocarbon gaskets are available to resolve this concern." This TSB seemed to fit the problem exactly, and Erin was hopeful that Santa Monica Mazda would be willing to make the repair.

    At the dealership, she explained to Sal Barajas, our service advisor, that she had noticed the problem on an intermittent basis and showed him her print-outs. Sal didn't think our sport-ute qualified for the recall, either, and asked if he could run the VIN. While she waited, by his desk in the large service bay, Erin was overwhelmed by a strong gasoline smell — it was as if a large amount of fuel had spilled or leaked somewhere in the room. She doubted that any of the technicians would be able detect the odor in the Tribute, which was mild by comparison. But she waited anyway.

    Sal returned and confirmed that our long-termer wasn't covered by the recall. He wasn't familiar with the TSB, but took the print-out and agreed to keep the Tribute for the afternoon. He called Erin late in the day and told her that the technician had not been able to duplicate the odor. When our editor asked the inevitable, "Isn't there anything else you can do?" he agreed to keep it overnight so that the technician could test it with the engine was cold. The next afternoon, though, Sal called to say that the results were still negative. Erin offered a futile "Couldn't you just switch the gaskets anyway?" but he said that he would have to charge her for the repair and that he wouldn't have any idea how much it would cost. At that point, Erin backed off and took the Tribute back to the office.

    Since her visit to the dealership, the Tribute's fuel odor has persisted. Further, Erin noted that a common complaint for 2000 and 2001 Ford Tauruses and Mercury Sables equipped with the Duratec V6 (just like the Tribute) is a cabin fuel odor caused by bad gaskets on the intake manifold. So, indeed, everyone who notices it in the Tribute is perfectly sane — at least in this regard. We just need to find a dealership that can verify the concern.

    It wasn't a completely unpleasant month for Erin. After spending a couple of hours in a new Saturn Vue, she realized that in spite of the warranty issues that have troubled our Tribute since birth, its driving characteristics are much superior to those of most competing mini-utes.

    Yet our road test editor is still convinced that the Tribute isn't a vehicle she would like to own. "Repair issues notwithstanding, this is more vehicle than I want," she wrote. "After purchasing groceries for myself and my boyfriend, it was easy to load them all into the cargo bay. But they also would have fit into a compact sedan, coupe or hatchback with no problem. And when I consider that I spent a lot of time alone in the Tribute, I see no reason to sacrifice the heightened performance and economy of driving a car. Of course, if I thought I looked great driving the Tribute, that would be another matter — as it is, I'm just another young woman driving an SUV. No thanks."

    Current Odometer: 29,681
    Best Fuel Economy: 20.6 mpg
    Worst Fuel Economy: 15.4 mpg
    Average Fuel Economy (over the life of the vehicle): 18.3 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: Fuel odor emanates from the cabin vents at start-up.

    Road Test

    June 2002

    Editor-in-Chief Karl Brauer had possession of the Tribute for the month of June. It was six months ago when he last piloted the Tribute, and despite a recurring theme of "this thing gets bad gas mileage" from previous drivers, Karl never had a real appreciation for the problem. That changed this month. Early in the month, he drove the Tribute along Pacific Coast Highway while watching the fuel needle go from just off "E" to below "E" before finally reaching a gas station. While Karl was convinced he'd make it to his chosen gas station with no problem, the rapidly dropping gauge caused him to second-guess his estimation. "I was really sweating toward the end because I had the wife and kids with me, and I really didn't want to run out of gas on the deserted stretch of highway north of Los Angeles."

    When Karl finally made it to the gas station, the gauge was completely below empty and the low-fuel light had been on for about half an hour, but the car only took 13.85 gallons and the gauge only went to seven-eighths full. Karl checked the owner's manual and confirmed that the six-cylinder Tributes are supposed to have a 16-gallon tank, meaning he had more than 2 gallons of fuel left when he filled up — despite the gauge showing well below "E." That, plus the fact that filling the vehicle only got the gauge to indicate seven-eighths, convinced him that the gauge was about one-eighth of a tank off (to the "low" side).

    However, a few days later, Karl filled up again after the gauge was below "E," and this time the Tribute took 14.8 gallons and indicated full after the fill-up. Karl figured the previous gas station's pump was overly sensitive and didn't let him fill the tank completely. Still, 14.8 gallons would indicate that there was more than a gallon of fuel in the tank, if it really holds 16 gallons.

    It was after this fill-up that Karl noted a fuel smell when he pulled into his garage at home, but we've already taken the Tribute to the dealership (see last month's update), and despite a recall and TSB related to this exact symptom, Santa Monica Mazda claims the vehicle is fine.

    About halfway into the month, Karl took the Tribute for its 30,000-mile service at Santa Monica Mazda at 8:30 a.m. on a weekday. After being greeted by a service advisor, he stated that he just wanted the factory-recommended service as was listed in the owner's manual, nothing more. The service writer assured him that was what the dealership did and had Karl sign the work order. Karl then asked to see a copy of exactly what the dealership was going to do, and at first glance, it indeed appeared to be the same basic items as described in the owner's manual (replace oil and oil filter, replace air filter, replace fuel filter, lubricate the locks and inspect everything from the drive belts to the brakes to the exhaust system). Then Karl noticed the price written on the dealership's service sheet: $449.50. It's worth noting that Karl was not told this price and he'd likely have never known it if he hadn't asked to see the list of service items the dealership was planning. Karl commented that the price seemed sort of high, but the advisor assured him it was already on special, and then quickly offered to find a coupon to cut the price another $50.

    Still not convinced, Karl scanned the dealer's 30,000-mile service list again, carefully, and finally spotted the problem: "Flush coolant fluid and replace. Flush transmission fluid and replace transmission fluid and filter." Karl reiterated that he didn't want either the coolant or the transmission fluid flushed and replaced since those procedures were not recommended in the owner's manual. With obvious annoyance, the advisor begrudgingly wrote up another work order that didn't include coolant and transmission fluid replacement. Karl then asked him how much the service would now cost and was told, "Oh, I'll have to figure it out and call you later, but the flushings are the most expensive part so it should be less than half the previous amount." Although Karl accepted this answer and walked outside to wait for his ride, he soon realized that such an answer was pretty weak and he should have been more demanding. Nobody should ever leave a dealership without having an estimate for service or repair charges.

    Later that afternoon a mechanic from Santa Monica Mazda called to say that the Tribute needed new front brakes. "They have less than 2 millimeters left." Karl didn't know exactly what 2 mm meant in terms of brakes, but it didn't sound good. The mechanic assured Karl that the rear brakes were fine and quoted a price of $199, plus tax, to replace the front pads. A recent quote for brake work on our long-term Grand Caravan was supposed to cost $1,000, so $200 seemed like a good deal and Karl told him to go ahead after he was assured the vehicle would still be ready that day.

    At 4:45, Karl called to check on the vehicle and left a message, and a few minutes later he got a call back to say the car was ready. It was picked it up with minimal fuss for a charge of $365.22. While still not cheap, it was better than the original $450 Karl had been quoted (especially since that first figure didn't include a front brake job).

    This experience led our editor-in-chief to the following conclusion: "Yet another dealership interaction that confirmed you really have to watch out when you go in for service. My suggestion is to copy the service schedule from your owner's manual, highlight the items on the page you want done, and tell them to do nothing more and nothing less."

    A few days later, after trying to clean the windshield with washer fluid, Karl noticed that the Tribute didn't get new wiper blades as part of the 30,000-mile service, even though it sorely needed them. Karl's aggravation was summed up in his statement that "...it's frustrating how they wanted to flush the fluid in two major vehicle systems just to raise the service bill, despite no indication that those services needed to be done. Yet during the same visit, they completely overlooked a rather obvious service item that really did need attending."

    A final observation that Karl has remarked upon in previous months relates to the Tribute's gear indicator. "I've always had an issue with how the gear shift lever tends to land between drive and second gear when quickly shifting out of reverse. This results in no 'box' being displayed around any gear (to indicate what gear the vehicle is in). It's easy not to notice the situation because the Tribute will drive normally at low speeds. It's only when the engine starts revving in second gear at higher speeds that you realize the SUV is not upshifting into third gear. A slight pull up on the gearshift lever will usually 'pop' it into drive, so it's not a huge deal. But the frequency with which this occurs makes the trait worth noting."

    As his last logbook entry before handing over the keys, Karl wrote, "As a nimble, powerful utility vehicle that's easy to drive, the Tribute scores well. But as a fuel-conscious, rugged and trouble-free offroader, this mini-ute could use some improvement. Still, considering the high sales numbers generated by the Escape/Tribute twins, it's obvious which characteristics are truly valued by consumers."

    Current Odometer: 31,397
    Best Fuel Economy: 27.8 mpg
    Worst Fuel Economy: 16.4 mpg
    Average Fuel Economy (over the life of the vehicle): 18.3 mpg
    Body Damage: None
    Maintenance Costs: $365.22
    Problems: None

    Road Test

    July 2002

    Last month, we wrangled through the always laborious process of a major service, but came away with a fully juiced Tribute and a new set of front brake pads. This month, it was smooth sailing for the most part, as various drivers piloted our Mazda.

    Edmunds.com President Peter Steinlauf was one such driver, as he used the Tribute for commuting to and from the office. Having driven the Tribute numerous times before, Peter's reaction to the car was much the same as before — plenty of power, an overly touchy accelerator and a nicely controlled ride. His tall frame fit easily within the confines of this spacious mini-ute, while the elevated stance made getting in and out quite easy.

    His only major complaint was the location of the ignition switch, as he found it hard to find easily compared to other cars in our fleet. This issue has been echoed in previous updates, so there's obviously a bit of a problem there, but there's nothing we can do about it. Peter also noticed a loose trim piece floating about the cabin during one of his morning commutes. As it turns out, the piece in question had dislodged itself from underneath the front passenger seat. Once we ascertained its correct placement, a solid hit from a sturdy palm was enough to snap it back into place.

    Associate Editor Warren Clarke also spent some time behind the wheel this month, and his comments essentially echoed those of numerous editors past. "There's plenty of power, but you pay for it at the pump," he conceded. "This thing sucks gas a like a Hoover does dirt." His suggestion of a bigger gas tank seemed to imply that while he disdained the low fuel economy, his enjoyment of the gutsy V6 took precedence.

    With so much talk of the Tribute's dismal fuel economy, we figured it was worth mentioning some interesting news out of Detroit. Ford, parent company of Mazda and manufacturer of the Tribute and its sister vehicle, the Escape, has announced that it will introduce a hybrid version of the Escape sometime next year. The Escape HEV will use a standard four-cylinder gasoline engine combined with a 65-kilowatt electric motor to give the HEV V6-like performance while returning up to 40 miles to the gallon on 2WD versions. This would be a stark contrast to our test vehicle's lifetime fuel economy of just 18.3 mpg. For more information, check out the 2003 Ford Escape HEV in our Future Vehicles section.

    Until then, however, we'll just keep our gas cards handy and our eyes off the gas gauge. With only five months left in its term of service, our Tribute is still one of the more popular vehicles in the fleet, a testament to its practical setup and fun-to-drive nature. If we have nothing more to complain about than its less-than-frugal mileage, it will be a job well done in our eyes. Stay tuned and see.

    Current Odometer: 32,831
    Best Fuel Economy: 19.7 mpg
    Worst Fuel Economy: 14.2 mpg
    Average Fuel Economy (over the life of the vehicle): 18.3 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    August 2002

    A muggy August descended upon Southern California, the place where the Edmunds.com staff calls home. Road Test Editor Liz Kim took this opportunity to gripe about her ride for the month, the Mazda Tribute. Her main issue is a shortcoming presented by the ventilation system. The three-knob controls are standard-issue Ford (Ford owns a controlling interest in Mazda, and the Tribute and Escape share parts from the same bin), but getting into the mini-ute after a long nap in the afternoon sun, its inequities really came to light. For one thing, the only way to get recirculated air when stuck behind a noxious diesel truck is to turn the air conditioner to the maximum setting. For another, you can't get cooled air to a specific zone of your body — say, your tired, sweaty feet, since that zone option necessitates you turn off the air conditioner. All you can get is hot air or lukewarm air. This problem can be so very easily rectified through the use of separate buttons to control the air conditioner and recirculation functions.

    Otherwise, the usual complaints applied, including the one about the Tribute's short fuel range that had our driver running to the gas station an immoderate amount of times during the month. Plus, the lackluster interior continues to rattle as much as a pair of maracas shaken by a sombrero-wearing señor at a quincerias party.

    But really, these are minor gripes, and most of the time Liz finds the Tribute a joy to drive, with its vivacious powertrain and handling dynamics. The spirit of the 200-horsepower V6 engine is complemented by a precise steering rack that never falters and a four-wheel independent suspension with tight tuning that manages the weight transitions so well you're almost duped into believing that you're driving a car. Plus, equipped with options like a sunroof and an in-dash six-disc CD changer, the Tribute has more than its proper share of the "fun" quotient.

    Last month, Liz sent herself on a guilt trip for lugging around in the Ford Explorer. She simply didn't feel she needed to appropriate that much space. While she appreciated the vehicle for what it does, she still had the vague notion she would never need the kind of space offered by the Explorer. The Tribute, however, didn't connote the same sense of wastefulness the Explorer exudes. She certainly didn't miss the two extra cylinders or the accompanying increase in horsepower; 200 of them are perfectly sufficient to suit her needs.

    What she liked most of all was the fact that she was hauling around a vehicle approximately 1,000 pounds lighter and 16.5 inches shorter than the Explorer. She found the Tribute's 64 cubic feet of cargo space perfectly serviceable for a run to Home Depot to buy a cordless lawn mower for her sister. Certainly, there are those who need the capacity of a bigger SUV for their daily needs, but Liz surmised that most of the time, an occasional large box is about as bulky an item the majority of SUV consumers will haul. So why are there so many big, heavy trucks on the road? And how many licks does it take to get to the chocolaty center of a Tootsie Pop? Liz wants to know.

    Our Galaxy Blue Tribute continues to charm its drivers with well-proportioned lines and chrome accents lending a pleasing appearance; this along with its lively driving experience explains why it's always seen as a desirable vehicle to be assigned for the month. No wonder it has a disproportionate amount of miles on the odometer, forcing us to shy away from lengthy road trips that will put expensive miles on the vehicle when it comes time for lease end. Tune in to see if this impression will hold in its final four months of its tenure at Edmunds.com.

    Current Odometer: 33,571
    Best Fuel Economy: 17.7 mpg
    Worst Fuel Economy: 15.4 mpg
    Average Fuel Economy (over the life of the vehicle): 18.2 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    September 2002

    Our trusty little Tribute rotated through various editors this month, going from baby-toting duty to off-road high jinks, depending on who was driving. With almost 35,000 miles on the ticker, it's showing a few signs of wear, but on the whole it remains a staff favorite.

    Road Test Coordinator Kelly Stennick took a turn in the Trib' for a weekend and found it to be an excellent vehicle for errand-running with her two-year-old daughter. "It's just about the perfect size — high enough to give you a good view of traffic, but still manageable when it came to getting my little one out of her car seat," Kelly remarked. "I also like the fact that it doesn't feel quite as big on the road as the Explorer. Some people like the king-of-the-road stature, but I much prefer the Tribute's smaller feel. It makes parking less of a pain and you don't really give up much in the way of cargo capacity. I can still fit a good size stroller in the cargo bay without a hassle."

    As one of the newer members of the staff, Kelly never experienced the Tribute in its squeak-free infancy, but even still, she couldn't overlook the numerous creaks and rattles that permeated the cabin on her various short trips. "I don't know how good or bad it was when it was new, but I'm guessing it was significantly tighter than it is now. With over 30,000 miles on the clock, perhaps this is to be expected to a certain degree, but our long-term Passat has nearly twice the miles and half the squeaks — go figure."

    Some of those squeaks could have been the result of Road Test Editor Ed Hellwig's romp in the dirt with the Tribute. "I know most people will never use their Tribute for serious off-roading, but I was curious as to just how capable and fun it would be in the rough stuff." A long detour into the San Bernardino Mountains allowed Ed to test the Tribute's four-wheel-drive system and push-button locking center differential. "It's actually quite fun on more moderate fire roads. With plenty of low-end power and a relatively stiff suspension, it's easy to slide it around the turns without feeling out of control. Once in a while, you can feel the power being transferred from front to back, but if you keep the center differential locked it's rarely a problem," Ed wrote in his notes.

    When the going gets rough, however, the Tribute tends to have a little trouble. "When I encountered a few tight spots that required a little more ground clearance and suspension travel, the Tribute didn't fare as well. I hit the side sills a few times and any decent size holes or drops tended to bottom out the suspension. None of this was unexpected, and it made it through with a little careful driving, but anyone who encounters this type of terrain on a regular basis probably wouldn't feel too good about knocking it around so much."

    Back on the highway, Ed was quickly reminded of why most people buy the Tribute. "This thing can really rip through the turns. It didn't exactly beat any Corvettes on the way down the hill, but it was pretty close to a lot of cars in terms of its handling ability and composure on the winding highway back to civilization. The steering has a nice, heavy feel that delivers good feedback, and body roll is kept well under control." As much as Ed liked the Mazda's handling, however, he wasn't about to turn in his car keys just yet. "I would still prefer a car any day on the street, but when I considered how much fun I had in the dirt earlier in the day, the Tribute's respectable road manners were a pleasant surprise."

    With the odometer about to tick past 35,000 any day now, our Tribute is nearly ready for another service appointment. Hopefully, removing a dust-choked air filter doesn't cost extra.

    Current Odometer: 34,817
    Best Fuel Economy: 20.2 mpg
    Worst Fuel Economy: 12.0 mpg
    Average Fuel Economy (over the life of the vehicle): 18.2 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    October 2002

    As our long-term Tribute heads into its final month of service, we thought it would be a good idea to get a nagging warning light problem fixed before we let it go. The "ABS" light has been lighting up off and on for some time now although we had no reported losses of braking power or otherwise unusual brake operation.

    A quick call to Santa Monica Lincoln/Mercury/Mazda and we were on our way. Since we were already fairly close to the next scheduled service interval, we asked the service writer to go ahead and change the oil (the only recommended maintenance) while they were diagnosing the ABS light. We were quoted an estimate of $115 but the service writer acknowledged that more than likely the diagnostic work would be covered under warranty.

    Later that day, we received a call from the dealer informing us that the faulty warning light was due to a broken ABS sensor ring in the left front wheel assembly. The new part would have to be special ordered, but they assured us that it would be safe to drive in the meantime and that the repair would be covered under warranty. The oil change was taken care of as well, so we went back to the dealer, paid $36.68 and we were on our way.

    When the Tribute wasn't in the maintenance stall, it was getting its usual dose of heavy usage by various Edmunds editors. Consumer Advice Editor Phil Reed drove it on a weekend hiking trip to Lone Pine, Calif., at the foot of California's (and the lower 48's) highest peak, Mount Whitney.

    On the three-hour drive he reflected on his earlier observations about the cute-ute. He had faulted the powertrain for sluggish response off the line and then sudden surges of acceleration. On the open road this wasn't an issue; it cruised smoothly and the ride was comfortable. But around town this power delivery setup bothered him again and he realized that, as the engine revved through the gears, it often hit a whining note that became grating.

    That was the bad news. The good news was that Phil really liked the way the interior looked from the driver seat with the black leather steering wheel, the dark gauges and the gray door panels. For the most part, the leather seats have worn well. The exterior, with the blue body and gray cladding, still looked good to his eye even two years after this model debuted. Not being a fan of the behemoth SUVs lumbering along our freeways, Phil felt the Tribute was reasonably sized. It carried three guys and their climbing gear with ease.

    Early the next morning the Tribute was put to the test of climbing from Lone Pine (elevation 3,700 feet) up a winding road to the Mount Whitney trail head (elevation 8,400 feet) with numerous hairpin turns. The Mazda's superior handling gave Phil and his passengers a feeling of confidence despite sheer drops and no guard rail. The engine didn't seem to strain on the steep grade and little loss of power was noticed at the highest elevation — one reason to bypass the four-cylinder and go for the V6. At the end of a long hike, when Phil and his buddies piled back into the Trib, he slid the gearshifter into D2 and used engine braking for the long descent. On the drive back to Los Angeles Phil had to refill after only 292 miles (as the small gas tank is another annoyance), but he was pleased to see he had gotten 20.3 miles per gallon on open road conditions. All in all, Phil felt that the Tribute offered a nice alternative to the larger SUVs while still providing adequate cargo space.

    Current Odometer: 36,110
    Best Fuel Economy: 20.3. mpg
    Worst Fuel Economy: 17.2 mpg
    Average Fuel Economy (over the life of the vehicle): 18.2 mpg
    Body Repair Costs: none
    Maintenance Costs: $36.68
    Problems: ABS warning light comes on intermittently.

    Road Test

    November 2002

    Due to a heavy travel schedule, this month's Tribute assignee, Road Test Editor John DiPietro, saw very limited time in the vehicle. Associate Editor Warren Clarke took the wheel and had mostly nice things to say about the little SUV.

    On his way to a vegetarian restaurant in Pasadena, Calif., Warren was able to let the Tribute stretch its legs on one of the few freeways in California not plagued with perpetual gridlock. "The Tribute performed admirably; although, the engine can feel somewhat raw at low speeds, it's silky smooth and potent on the highway. Whisking past slow-moving vehicles and cruising at 75 mph were no sweat for the Mazda."

    Warren's extended seat time with the Tribute allowed him to scrutinize details he might have missed just taking the vehicle home a couple of nights. Mr. Clarke found the seats supportive and the dash cleanly styled and functional, for the most part. But when a cold front passed through Southern Cali, Warren took issue (as other drivers have) with the truck's climate control system, which he found noisy and lacking a separate recirculate button. In the Tribute, one must activate the air conditioner to use the recirculate function (which on cold days wastes energy) when all one wants is to leave foul outside air (such as when following a diesel truck), outside.

    Although he didn't log many miles in the Trib, Mr. DiPietro had a few comments scribbled into the logbook. He noted that in addition to the long gearshift stalk that blocks some of the radio controls, the ignition key slot is also positioned awkwardly and out of the driver's sight line. "It almost always took a few tries to stick the key in the slot, which isn't lit up at night, either. I imagine that if I drove the Tribute a lot more (like a typical owner), it might become second nature. But located down low, recessed into the steering column and not illuminated, the ignition switch is user-unfriendly. Sometimes, while attempting to fire up the Tribute, I felt like I was playing the automotive version of 'Pin the Tail on the Donkey.'"

    Still, John likes the Tribute. "Its sprightly performance, manageable size and precise handling make the Tribute one of the few SUVs I enjoy driving. In spite of some petty annoyances, I'm going to miss this truck when it leaves our long-term fleet next month."

    Current Odometer: 36,705
    Best Fuel Economy: 17.7 mpg
    Worst Fuel Economy: 13.5 mpg
    Average Fuel Economy (over the life of the vehicle): 18.1 mpg
    Body Repair Costs: None
    Maintenance Costs: None
    Problems: None

    Road Test

    Wrap-Up: December 2002

    Introduction
    Buying Experience
    Engine and Transmission
    Handling and Ride
    Interior and Radio
    Seat Comfort
    Carrying Capacity
    Summing Up
    The Selling Experience
    Problem History
    Dealer Service Reviews
    Consumer Commentary

    Introduction

    When the Mazda Tribute was introduced two years ago, it signaled the beginning of a new trend: smaller SUVs with larger engines. The Tribute had the additional promise of carlike handling backed by Mazda's reputation for providing a high fun factor for drivers. Naturally, we had to test these claims in a real-world situation.

    Now, two years and 36,886 miles later, we know our Tribute inside and out. While our reactions were generally favorable, we did have some issues with the design and construction of the cute 'ute. The gas mileage was disappointing (a lifetime average of 18.1 mpg) and the small tank led to frequent stops. Also, there were an annoying number of recalls (none of them major) and several hard-to-resolve service issues that concerned our editors.

    Finally, it should be noted that, while the Tribute (and its twin, the Ford Escape) was at the head of a new wave of smaller SUVS, initial appeal has since been diluted by other strong entries into this crowded market. Still, the Tribute, along with the Ford Escape, was named Edmunds.com's Most Wanted Small SUV for 2002 and 2003, proving that even with its faults, this Mazda is still at the head of the mini-ute class. The clean styling, along with Mazda's solid reputation for fine handling, should make it a strong consideration for anyone shopping in this vehicle class.

    The Buying Experience

    The first Tributes to roll onto dealership lots didn't spend much time waiting for owners. Shopping for an ES with the V6 and four-wheel drive further narrowed the field. We phoned and e-mailed from San Diego to Sacramento without immediate success. Our strategy was to locate a Tribute that was on its way to the dealership and hadn't been spoken for yet.

    Finally, after locating a Galaxy Blue Metallic Tribute with gray leather interior that matched our wish list, we headed toward Galpin Mazda in the San Fernando Valley north of Los Angeles. We put down a $500 credit card deposit and agreed to base our two-year lease on a sticker price of $25,475. (Some of the dealers we contacted wanted $1,000 over sticker for the in-demand SUV.) We also purchased extra miles at the cost of about 12 cents each, rather than paying 15 cents per mile in penalty when we turned it in. All told, our monthly lease payment was $641 with a $1,000 drive-off payment.

    With a deal locked in place, we anxiously waited for the Tribute to arrive. It hit the ground, as promised, just before Thanksgiving 2000. However, before we could get our hot little hands on it, a recall was announced pertaining to the windshield wipers. It took another four days before we were able to pick up the Tribute.

    Besides the standard equipment that comes with an ES, we got ABS with side airbags, the Luxury Package (premium audio and power sliding moonroof) and the towing package.

    Handling and Ride

    As editors began to rotate into the Tribute for a month at a time, the comments inevitably centered on the Mazda's superior handling. One logbook entry seemed to sum it up:
    "Mazda's ad campaign that shows Miatas raising a Tribute isn't as far-fetched as you might believe. The Tribute makes an excellent suburban assault vehicle. Thanks to the unibody design, it handles and rides very similarly to a car. Its quick steering and short turning circle are very beneficial for mall parking lots. And thanks to the additional ground clearance, the Tribute is better able to handle rough stuff like potholes, speed bumps and broken pavement."
    Another strong positive vote came from this road test editor: "Yep, the Tribute is probably one of the best-handling SUVs on the market right now. It's confident enough in curves and on winding roads to make the driver think he's driving a sedan or even a two-door coupe. Taking curves at 10 to 15 mph faster than the posted speed never causes concern for the driver or any passengers."

    The improved handling might have a downside for drivers seeking a softer ride. These reservations — and more praise — were expressed by another editor: "A four-wheel independent suspension, unibody construction and a remarkably tight turning diameter of 36.8 feet all contributed to such a driver-friendly vehicle that I couldn't squelch the fondness that burgeoned in my heart. But I did realize that those who prefer a soft, comfortable ride will mind the suspension, which is mucho harsho over bumps; cruising along on uneven pavement produced a series of teeth-jarring thwacks through the cabin. Its ability to remain relatively flat and composed through corners and twisties is the rewarding payback."

    Ride harshness, coupled with some cabin noise, drew a comment from still another editor. "Some editors have carped about the Tribute's noisy cabin and raucous soundtrack emanating from under the hood. None of these issues bothered me, especially when the decent-sounding CD player was cranked up. But if you want super-smooth and whisper-quiet to be part of your SUV driving experience, there are certainly others out there that will do better than the Tribute. But how do those big living rooms on wheels handle curvy roads?"

    As the months wore on, and other small SUVs joined the competition, the handling was taken for granted by some. Still, the Tribute remained a favorite — enough so that its twin, the Ford Escape, took first place in our 2001 Mini SUV Comparison Test.

    Engine and Transmission

    As mentioned earlier, the big draw for the Tribbie was the hefty engine. With 200 horsepower and 200 pound-feet of torque from its 3.0-liter V6, the Tribute can easily outpace other compact SUVs like the Honda CR-V and Toyota RAV4. In certain situations, it can even show up Porsches.

    "There's a freeway entrance ramp I frequently take," one editor, a former racer, reported. "It has two lanes that feed into one lane once on the freeway. One day, I was staged up against a Porsche 911. Since the road surface is frequently slippery at the lights due to dropped oil and antifreeze, I knew I had the advantage. As soon as the lights turned green, I mashed the Tribute's throttle. Thanks to the four-wheel drive, I was able to squirt off the line and gain pole position. I wonder how that Porsche owner felt after seeing his $70,000 sports car humbled by a $25,000 SUV."

    Road Test Editor John DiPietro filed this assessment: "The spirited engine, alert tranny and agile handling make this SUV fun to bop around in. And I like the high seating position, which affords better visibility — ideal when dealing with traffic, as it allows you to see what's going on up ahead better than if you're in a low-slung sport coupe. The only major bummer is that the gas mileage isn't that great — no surprise with an SUV."

    Another staff member gushed, "Right off the bat, I found that the engine is the best part of the Tribute. The V6, with its 200 horsepower, is a great plus for this vehicle. I never felt that I was at a loss for power. It has great jump off the line and awesome passing ability at any speed. The engine makes this thing a blast to drive. I like cars to have some zip to them, and the Tribute made me a believer in the Mazda corporate motto of 'Zoom Zoom.'"

    Senior Road Test Editor Ed Hellwig raved about the Tribute's performance. "This thing just flies down on-ramps. There's tons of torque just about everywhere in the power band, making passing and merging easy."

    One aspect of the Tribute that annoyed just about everyone on staff was the double whammy of poor gas mileage along with a small gas tank. One editor called it a "prudish fuel tank." He observed that when used primarily for city driving, the Tribute's range drops to little more than 200 miles.

    Another editor reported that he found the power of the Tribute just a little too intoxicating. His lead foot contributed to average mileage of just 17.5 mpg one month. "So if the gas-sipping nature of most mini-SUVs is something of importance to you," he wrote, "the Tribute might disappoint."

    Commenting specifically on the transmission, Editor in Chief Karl Brauer filed these observations: "The automatic transmission sometimes seemed confused. I often found that it would upshift too soon when power was needed for climbing, thus losing the necessary torque to hold a speed and resulting in a slow loss of momentum. I also noticed that while it did this when I floored the pedal, it would hold a gear longer when I pushed the accelerator down two-thirds of the way. Once I figured this out, I used this 'two-thirds throttle' technique to keep the vehicle from upshifting, but found it strange that when telling the Tribute I wanted less than all-out power, it was more likely to hold a gear to maximize power (rather than upshift). Also, more than once it upshifted to its top gear with a noticeable 'thud' while lurching forward. This seemed to happen most often if I quickly lifted off the throttle while accelerating hard up a steep incline. Maybe it was because the tranny was both upshifting and going into overdrive/torque-converter lockup at the same time. Whatever the case, it wasn't a particularly pleasant feeling."

    Interior and Radio

    While the lines of the Tribute were well liked by most editors, the interior design and construction drew some fire. Many editors criticized the overuse of hard plastic. One editor reported that this made the Tribbie seem "a touch cheap. In particular the door handles are made of some flimsy plastic, they have virtually no resistance and they are so loosely fastened that you can shake them about with ease. You could also pull them (when the door was closed) past a 45-degree angle without opening it. That, in my book, is cheap."

    The same editor said he shudders to think of being hit from the side because of the flimsy door construction. It should be noted, however, that in crash test safety ratings for the side impact front category, the Tribute received an "Excellent" or five-star crash test score from the National Highway Traffic Safety Administration (NHTSA).

    A second editor reported that she was unimpressed by the quality of the interior materials in this $25,000 vehicle. "Even though most of the Tribute's interior components seem to have been sourced by Ford, the significantly less expensive Ford Focus made out with a higher level of materials and a better center stack design," she wrote. "The Tribute's floppy, fuzzy sun visors took me back to my parents' 1980 Oldsmobile Cutlass Cruiser. And the door release handles feel like they could break off in your hand. Finally, the steering wheel feels uncomfortably hard, even though it's leather-wrapped."

    One feature that was above criticism was the Tribute's sound system. We tried both homemade cassette tapes and CDs, and the quality of the music was excellent. Plenty of low-end punch and overall volume, plus the in-dash CD changer was convenient and very quick to respond to "load" and "unload" commands.

    Our stereo expert deemed the audio system worthy of high praise. "The sound system is sure to please just about everyone, with an in-dash six-disc CD changer and (above average) amplification and speakers."

    While the audio system sounded fine, the too-long shifter got in the way of the radio controls. Another snafu: the big "tuning" knob on the radio — that controls the bass, treble, balance and fader — does nothing without your pushing it first. And, it does not control tuning. Go figure.

    One final comment from our editorial sages: "Granted, this is no luxury SUV, but even Ford's econobox Focus has some element of style to its interior. A friend of mine got in the car and the first thing he said was, 'Is this a rental car?' That just about sums up the overall look of the Tribute's interior."

    Seat Comfort

    One of our editors took the Tribute on a very long trip and had trouble getting comfortable in the gray leather seats. He reported that the driver seat feels firm, supportive and comfortable at first, but over time (roughly six hours and 450 miles — whichever comes first), his lower back began to ache badly. By the time he called it quits after 12 hours, he was in serious pain, fidgeting constantly to try and find relief. "Thank God for Advil," he wrote in his logbook. He faulted the Tribute ES for not having a lumbar support.

    One thing is certain with regard to cabin comfort: Mazda offers plenty of seat track travel and a wide range of height adjustment (although the angle of the bottom cushion cannot be adjusted separately, making an optimal driving position unlikely). The same editor wrote: "This is one of the few vehicles I have ever driven in which I do not utilize the entire range of seat track travel. This means I have plenty of room for my legs, and can leave plenty of room for the legs of my passengers as well."

    The next editor who drove the Tribute had no complaints about the seats. Though he rarely spent more than one hour at a time in the SUV, he found the seats to be more than adequate. He appreciated the power-operated controls and the relatively high seating position.

    Yet another editor took the Tribute on a long trip and had issues with the seats. He wrote: "My wife and I both noticed some muscle fatigue after long hours in the Tribute, but I attribute that to improper posture as much as to seat design. When sitting up straight the front seats felt comfortable, if a little flat. Lower back pain would start to creep in when I slouched, and after 12 hours in the car, my butt was getting numb. These were pretty extreme driving conditions, however, and I feel confident that someone driving for less than 10 hours a day, and sitting up straight the whole time, would find little to complain about."

    Carrying Capacity

    With off-road capacity and a liftgate in back, the Tribute had all the equipment needed for a great vacation-mobile. The staff was eager to hit the long and winding road in this vehicle. And this was the category where the Tribute really proved itself.

    Mr. Brauer took a trip across the West in the Trib and discovered there was more space than there first appeared to be. "This applies to both cargo space behind the second-row seat and storage cubbies throughout the front seat area. The center console is both large and felt-lined to keep things from rattling and proved to be the perfect place to stick my video camera for impromptu vacation shots. The cupholders (two) are conveniently located between the seats and can hold all but the largest water bottles. Then there's the small cubby ahead of the cupholders, plus another cubby higher up in the dash, perfect for cell phones, sunglasses and so on. I was somewhat concerned about using the Tribute for this trip when a perfectly functional (and huge) minivan was in my garage, but, for the most part, my fears were unfounded. The Tribute proved capable of hauling my family of four and all their stuff. My wife could even sit in the second-row seat, between the two child seats, when she wanted to tend to the kids."

    Another staff member took the Tribute shopping and was pleasantly surprised. "When the backseats were folded down, the large packages of toilet paper and paper towels were swallowed up by the Tribute's large cargo area. In fact, the Tribute has a surprising 63 cubic feet of cargo capacity with the rear seats down. If I was driving my Honda Accord, my car would be so full of bulk items it would have looked like one of those pack-rat cars you see every once in a while."

    One of the more macho writers on the staff reported that he had an initial negative reaction to driving a sport-ute often described as "cute." But, "it wasn't long before I realized how convenient driving a smaller vehicle like this is. The Tribute was able to squeeze into parking spaces that even midsize SUVs would have trouble getting into. Plus, I went to the hardware store to pick up some long window shades and blinds. I contemplated waiting until I had a truck, but instead brought the Tribute. I dropped the second-row seats, and everything fit with ease. I couldn't help but think to myself, 'How often would I really need much more cargo space than this?'"

    Summing Up

    Our enthusiasm for the Tribute was tempered by a few nagging service problems and poor gas mileage. Regrettably, the updates seemed less enthusiastic as the months wore on. However, we shouldn't forget some of the loyal fans who reacted positively every time they got behind the wheel. So, on the balance, this is a vehicle we would recommend for serious consideration when shopping in the mini-SUV segment.

    Here are a few parting shots from our editors that sum up the staff's feelings:

    "Overall, I found this mini-SUV to be a great package. Besides having a thing for smaller vehicles, I would consider this kind of SUV for myself. It has an attractively small size with an engine that packs a lot of power."

    "Our Galaxy Blue Tribute continues to charm us with well-proportioned lines and chrome accents lending a pleasing appearance; this along with its lively driving experience explains why it's always seen as a desirable vehicle to be assigned for the month."

    "As a nimble, powerful utility vehicle that's easy to drive, the Tribute scores well. But as a fuel-conscious, rugged and trouble-free off-roader, this mini-ute could use some improvement. Still, considering the high sales numbers generated by the Escape/Tribute twins, it's obvious which characteristics are truly valued by consumers."

    The Selling Experience

    Our Tribute was leased for two years so we had the option of either turning it back in or purchasing it for the buyout price of $16,058. We checked this buyout figure against TMV and found it to be at about market value. Given how soft the used car market is, we decided to turn the vehicle back into Mazda and avoid the hassle of selling it ourselves.

    We had been contacted several times by a representative of Galpin Mazda, where we leased it, and so we took it directly back to that dealership. We ran the Tribute through the car wash, vacuumed it and looked it over carefully. There was a significant scratch near the driver's side door handle which made us nervous. We considered having it buffed out by the car wash people. But ultimately, we decided against it, opting instead to test the clause allowing "normal wear and tear" in our leasing contract.

    At Galpin we were given a sales pitch for a new Mazda, since it was assumed we were without wheels now. However, we explained that the Tribute had been leased for testing and we did have a ride home from the dealership. The salesman lost interest. We waited 15 minutes while the car was inspected and we were then presented with a final settlement. The scratch was noted but we weren't charged for it. However, we were charged 15 cents a mile for the 1,886 miles we drove over the allowed amount.

    Problem History

    A number of relatively minor problems were noted over our 24 months of use. Some of these we couldn't rectify; others we tried but failed. For example, it was noted that the floor vents blow a minimal amount of air. We had a mechanic look at it but it seemed due to design rather than malfunction. On the other hand, we had an annoying off-and-on problem with a gasoline smell when the vehicle was started. A mechanic said he couldn't find a problem and couldn't smell the gas. However, it was noticed by several editors. In the final months, the ABS light appeared intermittently. This was eventually traced to a faulty sensor in one of the wheels which was replaced.

    It should be noted that the Tribute, despite having numerous recalls, never broke down and left us stranded by the side of the road.

    Dealer Service Reviews

    7,500-Mile Service

    We dropped off the Tribute at Santa Monica Mazda for its 7,500-mile service, which occurred a little late with 7,995 miles on the odometer. When we called to make an appointment, we were told one wasn't necessary and that we could drop it off at our convenience. We did so at 9 a.m., and also alerted the service advisor that a new foglight assembly, a driver-side mirror, clips for the tailgate panel, kick-panel screws and a wiper blade (to replace an ill-fitting one) had been ordered on January 2. He said that he'd look into whether they had arrived, and we were told that the car would be ready later in the afternoon.

    At 5:30 in the evening, we called to see if the car was indeed ready and we were told brusquely that they would require another day. Geez, thanks for calling to let us know.

    The next day, at around 10 a.m., we called again; a couple of more hours were needed. At 1 p.m., we called once more and were overjoyed to hear the sweet words "It's ready for pickup!" An editor who had once been a service advisor, relates this story:
    "We arrived at the dealer, after we called to confirm that the vehicle was ready for pickup. The real question was whether the paperwork was completed; but shouldn't that have been a given?

    "We were promptly greeted on the service drive by an advisor who told us that our guy was out to lunch and then directed us toward the cashier window. The service cashier looked through her pending pile of papers, but could not locate our vehicle's paperwork. She told us it would be a few minutes.

    "We waited while she ran to see what the holdup was on our paperwork. She came back by us on the way to one of the other offices, leaving the cashier window empty for the time being. After some time had passed, our paperwork was dropped off at her work station, although she was still not back. We waited and waited, until the person who had dropped the paperwork off came back to see if another person could complete it for us.

    "Twelve minutes had passed, so we ran to put another dime in the meter.

    "The other person working in the office then attempted to help complete the paperwork, but did not really seem to be making progress. More waiting. After a while the original cashier came back and was surprised that we were still there waiting, so she took over the job of completing our paperwork.

    "She finally called us to the window, and we reviewed the charges. The first thing we noticed was that we were not charged for a foglamp, even though they had replaced it and charged us for the labor. Next we noticed that on two of the warranty repair lines, parts were special ordered (a driver side kick-panel screw and clips for the inside tailgate panel) for concerns that we had inquired about during the last service visit. Why did they have to special order parts again? Somehow, the windshield washer fluid that should be included with the 7,500-mile service was put on the wrong line. I asked about the special ordered parts and was referred to our service advisor, but the cashier did look into why we were not charged for the foglamp.

    "After we waited some more, she called us back up, and we were told that the foglamp had been paid for on the last service visit. Since we were not present when the vehicle was brought in for the previous service visit, we did not know this. Chalk one point up for dealer integrity. She had also moved the windshield washer fluid to the correct line with the service items. We paid the bill and proceeded to our service advisor to ask about the special ordered items.

    "He had just returned from lunch, and we caught him off guard as he did not know we had been there and waiting. When asked about the special ordered items, he gave us a line about having to order more parts, which in service advisor speak means they forgot to order them the first time. I had also noticed that the original estimate given was for $155 but our final invoice said $175. I decided to ask the service advisor if he knew why there was a difference (the California Bureau of Automotive Repair does not allow changes to the estimate without prior written or verbal approval from the customer, to protect you from being overcharged)."

    Had we received any contact authorizing an increase in the estimate for the repairs? Nope.
    "I then asked our service advisor if he could account for the difference in the estimates. He explained that it was the wiper blades that caused the $20 difference in the estimates, until I pointed out that they were a warranty item. Ah hah! He then proceeded to make changes to our billing. I told him I really did not need to have him change the billing; I just wanted to know why there was a discrepancy.

    "After getting back to the service cashier again, we were told we would receive a $6.02 refund back to our credit card. I then asked the cashier if I could have a copy of the original invoice, to see where the charges were changed. She explained to me that once she made the changes, the original was no longer valid. I then explained to her that I understood that, but wanted the paperwork back to compare the two. We went back and forth in this issue until our service advisor came over and intervened.

    "I explained to him that I wanted to know what charges were changed. He told me that since it didn't matter as long as the bill was correct, I should not care. I then told him that with my background as a service advisor I was curious to see where the changes were made. I said that he either removed the difference from the labor for the foglamp or the labor for the 7,500-mile service. He admitted that he changed the labor on the service.

    "Seriously, I wasn't trying to give him or the cashier a hard time. I was merely trying to discern whether he made a mistake on the original estimate or if the billing (sometimes when you buy a service package, like a 7,500-mile service, the service would cost more if you separated the individual items out as opposed to the packaged price). It turns out that he was just trying to make up for his mistake and the billing was indeed correct."
    Well. An hour and a half, 70 cents in change and worn patience later, we finally left with our Mazda Tribute with more questions than answers. A person who didn't have the time or expertise to analyze the invoice would have merely assumed that everything was in order and left on their merry way.

    Was the $6.02 worth it? Certainly not. Should they have gotten it right in the first place? Uh, yeah. Six dollars here, six dollars there; in the big picture of things, it's not a lot of money but it matters.

    15,000-Mile Service

    What didn't please us was how the service department at Santa Monica Mazda tried to pump up the cost of the Tribute's 15,000-mile scheduled maintenance by showing us "their" maintenance schedule, which would've involved unnecessary labor and expense, to the tune of $189.95. But then again, this included a special "oil additive" and "fuel injection cleaner." Our editor, who had reviewed Mazda's own recommended service (right there in the owner's manual) prior to taking the truck in, told the service manager to skip the snake oil and do what was indicated in the manual: an oil change/filter, A/C inspection and tire rotation. Including the installation of some missing interior trim fasteners that were covered under warranty, the total came to only $37.33, or about one-fifth of what it would've been if we had gone blindly into the service department.

    20,000-Mile Service

    The maintenance schedule calls for an oil change at 22,500 miles. We called midmorning expecting that something as simple as an oil change shouldn't require advance notice. They said no problem, so we promptly headed down to the service department where our service advisor Chris, wrote us up. He attempted to add a few extras in with our basic service, but we insisted on going by the book, requesting that only a tire rotation be added in along with the oil change. We returned around 4:30, and after tracking down Chris, we were presented with a bill for $37.50, a few dollars more than our estimate, but still reasonable for an oil change and tire rotation.

    30,000-Mile Service

    Our editor took the Tribute for its 30,000-mile service at Santa Monica Mazda at 8:30 a.m. on a weekday. After being greeted by a service advisor, our staffer stated that he just wanted the factory-recommended service as was listed in the owner's manual, nothing more. The service writer assured him that was what the dealership did and had our editor sign the work order. He then asked to see a copy of exactly what the dealership was going to do, and at first glance, it indeed appeared to be the same basic items as described in the owner's manual (replace oil and oil filter, replace air filter, replace fuel filter, lubricate the locks and inspect everything from the drive belts to the brakes to the exhaust system). Then our editor noticed the price written on the dealership's service sheet: $449.50. It's worth noting that he was not told this price and he'd likely have never known it if he hadn't asked to see the list of service items the dealership was planning. He commented that the price seemed sort of high, but the advisor assured him it was already on special, and then quickly offered to find a coupon to cut the price another $50.

    Still not convinced, our editor scanned the dealer's 30,000-mile service list again, carefully, and finally spotted the problem: "Flush coolant fluid and replace. Flush transmission fluid and replace transmission fluid and filter." He reiterated that he didn't want either the coolant or the transmission fluid flushed and replaced since those procedures were not recommended in the owner's manual. With obvious annoyance, the advisor begrudgingly wrote up another work order that didn't include coolant and transmission fluid replacement. Our staffer then asked him how much the service would now cost and was told, "Oh, I'll have to figure it out and call you later, but the flushings are the most expensive part so it should be less than half the previous amount." Although he accepted this and walked outside to wait for his ride, our editor soon realized that such an answer was pretty weak and he should have been more demanding. Nobody should ever leave a dealership without having an estimate for service or repair charges.

    Later that afternoon, a mechanic from Santa Monica Mazda called to say that the Tribute needed new front brakes. "They have less than 2 millimeters left." We didn't know exactly what 2mm meant in terms of brakes, but it didn't sound good. The mechanic assured us that the rear brakes were fine and quoted a price of $199, plus tax, to replace the front pads. A recent quote for brake work on our long-term Grand Caravan was supposed to cost $1,000, so $200 seemed like a good deal and we told him to go ahead after he assured us the vehicle would still be ready that day.

    At 4:45, we called to check on the vehicle and left a message, and a few minutes later we got a call back saying the car was ready. It was picked up with minimal fuss for a charge of $365.22. While still not cheap, it was better than the original $450 we had been quoted (especially since that first figure didn't include a front brake job).

    This experience led our editor in chief to the following conclusion: "Yet another dealership interaction that confirmed you really have to watch out when you go in for service. My suggestion is to copy the service schedule from your owner's manual, highlight the items on the page you want done, and tell them to do nothing more and nothing less."

    Total Body Repair Costs over Two Years: $415
    Total Maintenance Costs over Two Years: $525

    Consumer Commentary

    Here are reports written by other Mazda Tribute owners in Town Hall or e-mailed directly to our editors:

    "I really loved my Tribute but I now have a new BMW X5 that is soooo much better but it costs much more. You do however, get what you pay for. I don't miss the fuel smell every time I start it (that the dealer couldn't fix) or the 2 or 3 turns needed to start it…the uncomfortable seats, cheap materials in and out, or the so so mileage…however I will miss it but as I drive my 5 more and more…I won't miss it for long. By the way, I got a pretty good trade amount for it."

    "We liked the way the Tribute/Escape handled with the exception of how the transmission upshifted and seemed never to be satisfied with the gear it was in. This morning we got a price on a 2003 Honda CR-V 4WD LX ($20,000) and $7,100 trade for our Cherokee with 77K. We drove the CR-V and really enjoyed the way it handled. The transmission shifted much smoother than the Tribute and overall the CR-V seemed more pleasant to drive. If we would have purchased the Tribute LX 4WD (no extras), we would have paid over $2,500 over the deal we got on the CR-V. I guess you can tell which vehicle we purchased."

    "Now with 8,300 miles on it, no rattles, squeaks, etc. Fun to drive… power when I need it and comfortable. Yes, some minor annoyances (key slot hard to find) but…I have a Mercedes C240 and the light bulbs are constantly needing replacement and they can't find out why! So remember, perfection is an ideal, not a reality."

    "The Escape/Tribute have taken it hard on the chin since day one for the recalls. People keep bringing these up over and over and over again. Yet, if you look back, it was for the 2001 model year and only for certain lot/build dates. Yes, I have a problem-free Escape, the 14 other people I have spoken to also have problem-free Escapes/Tribs."

    "Bought my 2002 Escape in Oct. 2001. Drove it for about 2,950 miles (ready for my first oil change) and BAM, at 60 MPH on the interstate in cruise control, the engine gave up the ghost. Just died. Diagnosis? Seized engine. Apparently the piston pin cracked in cylinder #5. No one volunteered this. I had to read the mechanic's notes surreptitiously. Ford replaced the engine and I negotiated a longer warranty (good thing I didn't pay for it in the first place!) to 5 years/75k with a $50 deductible. I'm now at 17,000 miles and the only problem so far has been a necessary recharge on the A/C related to an improper evacuation during the engine swap. I'm having concerns about the tranny right now but I'll see where that goes. I'd rather have it totally fail and have it replaced than have to visit the dealer every week and have them tell me I don't know what I'm talking about."

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